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    Philips support 

    Troubleshooting and repair

    Find your product, troubleshoot and look for your repair options

    Where can I find my model number and slash code (Example: HX9352/10)?
    Find my product number
    Where can I find my product number?
    Tell us a bit about your product and we'll show you where to find the product number.
    If you have your product at hand, please choose it's product group and category below.
    Product number locations on our devices

    Visit our Philips Service Centers if you need help on your Household, Mother and Child Care and Personal Care products.

     

    ​For Personal Care products, please contact our Contact Centre before visiting our Service Center or sending products through to our Head Office.

    When visiting Philips Service Centers, please make sure to bring along the below:

     

    1. Proof of purchase (Receipt/Tax Invoice)

    2. Philips product (Including accessories)

    Change search radius
    Change search radius

    Find parts & accessories

    Find an accessory or replacement part for your device

    Frequently asked questions

    1. How can I repair my product?

    If your product isn't working as expected, you can use our online troubleshooting steps to resolve the issue. 
     

    Step 1: Troubleshoot the issue.
     

    You can use our online support information to diagnose the problem with your product. You can often solve the problem without sending your product in for repair. To start troubleshooting, fill out your model number in the search box at the top of this page.
     

    Step 2: Request for repair or exchange.
     

    If you cannot solve the issue with your product online, please contact our Contact Centre for assistance.

     

    For Personal Care products, please contact our Contact Centre before visiting our Service Center or sending products through to our Head Office.

    2. How long is the warranty on my product?

    Depending on the product, Philips warranty is usually 24 months.

    To find the warranty period and terms and conditions for your product, please check our warranty terms.

    3. What if I don’t have my proof of purchase?​

    You may contact the place of purchase to request for a reprint of the proof of purchase. 

     

    You can also provide a copy of the bank statement containing the transaction of when you purchased the product. If the proof of purchase or bank statement is not available, please contact us for assistance.

     

    4. My product is no longer covered by the warranty; can Philips still help me?

    If your product is no longer under warranty, we strive to make the repair process as painless as possible. The proposed solution and final cost will vary depending on the product type, age, and your chosen shipping method.


    For products that do not have a repair option, depending on the age of the product, we offer consumers discount vouchers to purchase a new Philips product.

     

    To find a repair or discount voucher solution for your defective product, please contact our Contact Centre.

    5. I am unable to find the support I need; how can I contact you for help?

    We aim to provide excellent online support for all our products but do realize that sometimes the information you seek may be hard to find.


    Before contacting us, please read the following tips for finding support on our website:


    Where can I find product support?


    If you are still unable to find the information you need, you can contact our Contact Centre via WhatsApp or phone.

    6. How long will the repair take?

    Our goal is to repair and return your product to you within 7 working days from the day our service centre receives it.

    (Parts permitting, please be aware that the repair may take up to 14 days.)

     

    For further information, please contact our Contact Centre for an update.

    7. Where can I find an authorized Philips service centre?

    You may visit our Service Locator to help you find the nearest authorized service center in your area. 


    For Personal Care products, we recommend that you contact our Contact Centre prior to visiting our service center.



    8. Where can I purchase spare parts and accessories for my product?

    If you cannot find the part you are looking for in our online shop, please call our distributor at 1800 005 220

     

    Monday – Friday 9:00am – 5:30pm AEST

    Saturday 9:00am – 12:30pm AEST

     

    You may also place your orders online:

     

    9. Where can I find the model number of my product?

    The model number of your product can be found on the box, on the user manual or on the product itself. If you need further assistance finding the model number for your product, click here to launch the find your model number support page 

    Number Five
    10. I moved abroad / I bought my product abroad. Will my guarantee be affected?

    No, at Philips we offer an international warranty for our products, therefore your guarantee will not be affected.


    Please contact our Contact Centre should you have any issues or questions.

    11. If I took an extension of guarantee with my retailer, can I contact Philips?

    If you are having issues with your product, you are always welcome to contact our Contact Centre  and we will do our best to help you.

    If your product requires a repair or service during Philips guarantee period, we will be happy to organize it for you.
     
    However, if the product requires a repair or exchange under the terms of your extended guarantee, it will be necessary to return the product to your retailer. The retailer is responsible for after sales service during the period of the extension of your guarantee.