Philips support

Troubleshooting and repair

To browse helpful answers for product issues, and to find repair options, enter the model number or product name in the search bar below

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Face shavers
Lumea IPL
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Where can I find my model number?

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It seems that you have searched for something other than what we expected.

Please consider the following suggestions to find your product:

Use the full original product model number (e.g. GC6440, HD9650/90 or HX9351/52).
Searching by name: 'Sonicare Diamondclean', 'Airfryer XXL', 'Oneblade'Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62).We suggest you check the product box (model number could be on the bottom) or on your invoice. Some common mistakes; HX680A , HX939B, HX6100. These are the handles or chargers of the toothbrushes.
Regarding our electric shavers, trimmers or Oneblades: 'NL9206AD' is the postcode of the factory; the model number is printed near to it. Some examples: S7788/55, QP2620/65, QT4070/41.

Alternatively, search for your product via the categories starting by clicking 'Browse by category'

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Household products

For service and repair for kitchen, coffee, floor care, garment care, and air care, please click here

For Personal Care Products, please contact our CONTACT CENTRE and prepare the following:

1. Proof of Purchase
2. Model and Serial number of the product

Find parts & accessories

Find an accessory or replacement part for your device

Parts & accessories

Frequently asked questions

1. How long is the warranty on my product?: Depending on the product, Philips warranty is usually 24 months.

To find the warranty period and terms and conditions for your product, please check our warranty terms.
2. What if I don’t have my proof of purchase?: You may contact the place of purchase to request for a reprint of the proof of purchase.

You can also provide a copy of the bank statement containing the transaction of when you purchased the product. If the proof of purchase or bank statement is not available, please contact us for assistance.
3. I am unable to find the support I need; how can I contact you for help?: We aim to provide excellent online support for all our products but do realize that sometimes the information you seek may be hard to find.

Before contacting us, please read the following tips for finding support on our website:

Where can I find product support?

If you are still unable to find the information you need, you can contact our Contact Centre via WhatsApp or phone.
4. Where can I purchase spare parts and accessories for my product?: If you cannot find the part you are looking for in our online shop, please call our distributor at 1800 005 220

Monday – Friday 9:00am – 5:30pm AEST

Saturday 9:00am – 12:30pm AEST

You may also place your orders online:

Order Online >
5. Where can I find the model number of my product?: The model number of your product can be found on the box, on the user manual or on the product itself. If you need further assistance finding the model number for your product, click here to launch the find your model number support page
6. I moved abroad / I bought my product abroad. Will my guarantee be affected?: No, at Philips we offer an international warranty for our products, therefore your guarantee will not be affected.

Please contact our Contact Centre should you have any issues or questions.
7. If I took an extension of guarantee with my retailer, can I contact Philips?: If you are having issues with your product, you are always welcome to contact our Contact Centre and we will do our best to help you.

If your product requires a repair or service during Philips guarantee period, we will be happy to organize it for you.

However, if the product requires a repair or exchange under the terms of your extended guarantee, it will be necessary to return the product to your retailer. The retailer is responsible for after sales service during the period of the extension of your guarantee.

Contact support

Can’t find what you’re looking for? Support team can help you.

Warranty

Find full details of the warranty policy covering your Philips product.