If your Philips epilator isn't working properly, there could be several reasons. Use the guide below to solve the issue.
My Philips Epilator is not working
Published on 11 February 2026
Corded or cordless?
Some Philips epilators only work when plugged in, while others are cordless and must be charged before use. Check the packaging or user manual to see which type you have.
Cordless epilators
For safety reasons, cordless epilators do not switch on while they are connected to an electric socket. Unplug your epilator from the electric socket and try switching it on again.
Corded epilators
Corded epilators only work when plugged into an electric socket. Plug your epilator into an electric socket and try switching it on again.
Charging and battery issues
Charging before first use
Before the first use, make sure that the epilator is fully charged. This ensures that the epilator will work correctly when you use it for the first time.
Low battery
If your epilator stops during use or runs slower than it used to, the battery may be low. Check the charging light of your epilator. If it is flashing orange, it means the epilator needs to be recharged. Recharge your epilator. Refer to the user manual for charging times.
Power supply and cable issues
The electric socket is not working
Make sure that the electric socket that you use to charge or run your epilator is working properly. Try charging or running the epilator in a different electric socket to see if this works.
Power cable not connected properly
For corded models, make sure that the power cable is securely inserted into the epilator.
Use the correct adapter
Make sure that you use an adapter with the right specifications (5 V, more than or equal to 1.5 A, IPX4). If you do not have an adapter with the right specifications, you can buy one from the Philips web shop.
Overloading or overheating
Overload protection activated
If something is stuck in the epilator head or if you press too hard against the skin, the device may shut off. Clean the head and use gentle pressure.
Overheat protection activated
Some models have a red light that flashes when the device overheats. Let it cool down for a few minutes before trying again. If the red light persists, wait longer.
Usage and maintenance
Incorrect usage
Pushing too hard on the skin can trigger safety mechanisms or reduce performance. Use gentle pressure and glide the epilator slowly against the direction of hair growth.
Check the epilator head
Ensure that the head is clean and undamaged. A dirty or broken head can affect performance or cause the epilator to stop working.
