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    Philips Support

    My skin is irritated after using my Philips Groomer

    Published on 27 June 2025

    While Philips groomers are designed to be gentle on your skin, redness or irritation can sometimes occur after use.

    To minimise skin issues after shaving or trimming:

    • Visually inspect the shaving foil before use to ensure that it isn't damaged. If you notice any damage to the foil or a decrease in shaving performance, replace the foil immediately and do not use the device if the foil is damaged. You can purchase a replacement shaving foil here.
    • Ensure that your groomer is clean and charged before each use.
    • Make sure that your skin is clean before you use your groomer for optimal shaving performance. Pre-trimming long hair and exfoliating 24 hours before shaving can offer superior shaving performance while also reducing skin issues.
    • If your groomer comes with a skin protector or other comb for intimate areas, always use it when shaving sensitive areas.
    • Use your free hand to stretch the skin and minimise creases or wrinkles, providing a smooth surface for the groomer to glide across.

    Need further assistance?

    If you've followed the steps above and you're still experiencing issues with your product, please contact us for support.

    The information on this page applies to the following models: MG3940/15 , MG3946/15 , BT7670/15 , BT3660/15 , MG3930/15 , BT5775/15 , MG3920/15 , BG5021/15 , BG3017/01 , BG5021/16 , MG7940/85 , BT3232/15 , MG9555/15 , MG5950/15 , MG7950/15 , MG5920/15 , MG7940/15 , BT3222/14 , MG7736/15 , BT5522/15 , MG3710/85 , BT9810/15 , MG7745/15 , BT7520/15 , MG7735/15 , BT7500/15 , BT5502/15 , MG7785/20 , BG7020/15 , BT3236/14 , BG7025/15 , BG1024/80 , BG5020/15 , BT1216/10 , BT3216/14 , BG3010/15 , BT3226/14 , MG5730/15 , MG7720/15 , BT9297/15 , MG7770/15 , MG7730/15 , MG3740/15 , MG3730/15 , MG3720/15 , TT2040/32 , BG1024/10 , BT9295/32 , QG3352/16 , QG3330/17 , QT4000/15 , QT4015/16 , QT4005/15 , QT4022/32 , QT4070/32 . Click here to show more product numbers Click here to show less product numbers

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