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    Philips Support

    My skin is irritated after using my Philips Groomer

    Published on 09 January 2023

    If your skin feels uncomfortable after using your Philips Groomer, there may be a few causes for this. Read our advice below to try and solve this issue yourself.

    Follow our tips below to get the best result out of your Philips Groomer and to avoid discomfort and irritation.
    • Make sure that your skin is clean before using your Philips Groomer.  
    • Always make sure that your groomer is in full contact with your skin.  
    • Apply gentle pressure and move the groomer slowly over your skin.  
    • Pre-trim long or hard-to-shave hair.  
    • Allow some adjustment time and give your skin some time to recover in between grooming sessions.
    • If your product comes with a skin-protect comb (e.g. model BT123X/18), this can help you protect your skin while creating a close trim. The skin-protect comb is designed to give you a comfortable, clean look while providing complete skin protection. The comb guides the skin away from the blades for a close, smooth trim. For more tips and tricks on how to avoid skin irritation, download the Philips Grooming App available on Google Play and the App Store.
    If you are curious about how safe it is to use a shaving foil on your body, please see the information below.

    All Philips products consisting of a shaving foil are skin friendly. Philips is not a dermatological authority and cannot give skin, hair or nail advice on individual cases.

    Before using a Philips product with a shaving foil, it is good practice to visually check the grooming device to ensure that the shaving foil is still intact. Replace the foil immediately when it is damaged, via our webshop or your local Consumer Care.  

    You can use the shaving foil to trim and shave your body hair below the neckline, for example armpits, arms, legs and pubic area. We do not recommend using it on your face or head because you will not get desired results and it may also damage your skin.

    Some products come with additional attachments to use on sensitive areas, like your pubic region. You can find more information about using these attachments in your user manual, or you can contact us.

    If you are still unsure about how to use Philips devices with a shaving foil, please consult your physician or healthcare professional, who can examine whether your skin is suitable for this type of grooming device.
    The shaving foil of your Philips Groomer can wear down over time. To minimise the wear of the foil, safely store your product and protect the foil from outside pressure or impacts by attaching a cap or comb.  

    Inspect the shaver head before each use. If the shaving foil looks damaged or worn out, replace it immediately. You can find replacement shaving foils at our online shop .

    To find out how to replace the shaver head of your groomer, please refer to your user manual.
    Philips Damaged Shaving Head
    The dual-sided body groomers let you switch between shaving and trimming. The shaver with rounded tips and foil adapts to the contours of your body for a smooth shave. The trimmer with comb has 5 different lengths for trimming anywhere on your body.

    For trimming your body hairs, we advise using the integrated trimmer of the product with the adjustable trimming comb. The trimmer can be adjusted to 5 different lengths (3 mm (1/8") to 11 mm (7/16").

    When you want to trim hairs without the comb, limit the time to 5 minutes because the product will become warm. Consider the trimmer without comb trims close to the skin, do not use the trimmer head on sensitive areas e.g. pubic region without the comb attachment. You can use your groomer to trim and shave your body hair below the neckline for example armpits, chest and pubic area. We do not recommend using it on your face or head. This is because you will not get the desired results, and it may also cause skin damage.
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