Sonicare 5 Series gum health Sonic electric toothbrush
2 modes, 6 customizable settings, 1 brush head HX8931/10
My Philips Sonicare toothbrush does not charge
Is your Philips Sonicare toothbrush not charging? Use these possible causes and solutions to try and solve this charging issue yourself.
Handle is not fully charged
Place your handle on the charger. If you see the battery indicator light (below the modes) blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your Philips Sonicare toothbrush for 24 hours.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare toothbrush.
Socket is not working
Try another appliance in the same socket. If that appliance is also not working, the issue might be with the socket. Try a different outlet to fully charge your Philips Sonicare toothbrush. You might need to reset a GFCI outlet.
If none of these solutions solved the issue, please contact us for further assistance.