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Sonicare 5 Series gum health Sonic electric toothbrush

2 modes, 6 customizable settings, 1 brush head HX8931/10

Troubleshooting

My Philips Sonicare toothbrush does not charge

Is your Philips Sonicare toothbrush not charging? Use these possible causes and solutions to try and solve this charging issue yourself.

Handle is not fully charged

Place your handle on the charger. If you see the battery indicator light (below the modes) blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your Philips Sonicare toothbrush for 24 hours.

Not using the original charger

Make sure that you use the original charger that came with your Philips Sonicare toothbrush.

Socket is not working

Try another appliance in the same socket. If that appliance is also not working, the issue might be with the socket. Try a different outlet to fully charge your Philips Sonicare toothbrush. You might need to reset a GFCI outlet.

If none of these solutions solved the issue, please contact us for further assistance.

The information on this page applies to the following models: HX8931/10 , HX6851/56 , HX6859/35 , HX6855/58 , HX6877/23 , HX3215/42 , HX6800/06 , HX6823/16 , HX6807/06 , HX3225/35 , HX3215/54 , HX6912/21 , HX6782/34 , HX6512/02 , HX6721/35 , HX6321/03 , HX6232/20 , HX9112/52 , HX3215/03 , HX6631/01 , HX6231/01 , HX6311/07 , HX9112/02 , HX9182/10 , HX5251/02 , HX6711/02 , HX6972/10 , HX6993/03 , HX6511/50 . more less

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