0

Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    How to get a picture on my Philips TV when I get the message “HDCP-error” on the screen or on the display of the external device?

    Published on 2019-09-10

    HDCP (High-Bandwidth Digital Content Protection) is a copy protection. To have picture on the TV, external devices that are connected with DVI and/or HDMI must be equipped with HDCP.

    1.Verify that the external device (DVD, Set Top Box, splitter) and the TV have HDCP.

    1. Verify the connection and switch both devices off and on again.
    2. Verify that the external device has the latest software version.

    The information on this page applies to the following models: 32PF7321/79 , 42PF7421/79 .

    Contact Philips

    We are happy to help you

    Looking for something else?

    Discover all Philips Support options

    Subscribe to our newsletter


    Exclusive member benefits & promotions

    Enjoy $30 off your first order*

    Receive the latest updates on events

    Early access events

    Members only promotions

    Welcome & birthday offers 

    *

    I would like to receive promotional communications based on my preferences and behavior, about Philips products, services, events and promotions. I can easily unsubscribe at any time !

    Philips values and respects your privacy. Please read the Privacy Notice for more information
    **Terms & conditions apply

    You are about to visit a Philips global content page

    Continue

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.