You can solve the problem by the following the instructions below: Make sure the distancebetween your original remote and your Prestigo is between 10 and 30 cm. Point the original remote at the IR receiver on the front of your Prestigo (point at the glossy IR window). -or- Some devices (set-top boxes, satellite and cable receivers, TVs etc.) originally come with a universal remote control that can control several devices. Make sure the remote control is in a mode or setting in which it controls the device (e.g. TV, DVD etc.) you want to add. -or- It is possible that there is interference from another source of infrared light. Below is a list of possible sources of Infrared Light (IR) that can cause interference and things you can do to prevent it: * Direct sunlight or nearby strong light sources (plasma TVs, fluorescent lamps etc.) contain infrared waves. This can interfere with our application. Try to avoid having the Prestigo in direct sunlight. Switch off any fluorescent lamps or, if this is not possible, move the Prestigo further away from them. Switch off your Plasma TV if you have it in the same room. * IrDA (laptop, mobile phone, PDA): IrDA ports will periodically transmit infrared. This can interfere with our application. Put the Prestigo on the other side of the laptop or (even better) temporarily disable the IrDA port. * IR from other remote controls, toys, wireless headphones: Make sure no one else is using infrared controlled devices in the same room while you are capturing data from your original remote control. If all the solutions provided above do not solve the problem, please chat with us (at the upper right corner), call consumer support, or contact your retailer.