This FAQ is only applicable to in-ear type headphones but not ear buds type.
The volume of my Philips in-ear headphones is too low
Published on 2018-01-30
General advice
Removing the dirt and ear wax in the speakers and ear plugs can improve the sound quality of the headphones. Please do not dunk the ear plugs into water or any other detergents. You should follow the cleaning steps shown below.
Step 1: Take off the ear plugs from the driver speakers
Rinse the ear plugs thoroughly with tap water. Dry the ear plugs with a clean and soft cotton cloth.
Step 2: Wipe the headphone speakers and ear plugs
Wipe the headphone speakers and ear plugs with a dry soft cotton cloth to remove the dirt and ear wax on their surfaces.
Step 3: Pry out any visible dirt and ear wax
Pry out any visible dirt and ear wax that has collected in the speaker holes with a toothpick. Be careful not to poke the wax farther into the speakers.
Step 4: Remove dirt
To remove the dirt, gently brush on the speakers and ear plugs with a clean toothbrush. Get rid of the dirt on the speakers and ear plugs surfaces with a wet cotton swab and make sure no visible dirt and ear wax remains on them.
Step 5: Clean and sterilize
To clean and sterilize the speakers and ear plugs, wipe their surface with a 75% concentration alcohol-soaked towelette. Let them sit for 5 minutes in room temperature and humidity. To maintain a better sound quality of the headphones, we recommend cleaning the headphones using the above steps every 3 months. Warning: Never put earphones or ear plugs into the washing machine or dishwasher.
