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Products

Shaver series 9000 Wet and dry electric shaver

V-Track blade system PRO, 8-direction ContourDetectHeads, SmartClean System Plus, SmartClick precision trimmer S9531/26

Troubleshooting

My Philips SmartClean system is not working properly

If your Philips SmartClean system is not working properly, please read our advice below to troubleshoot this problem yourself.

Unit is unplugged

Your SmartClean station needs to be plugged in to work.

Always check if the device is connected to an electric socket before turning it on.

Cartridge needs to be replaced

If the arrow symbol on your SmartClean unit is lighting up, this means that the cartridge with the SmartClean cleaning solution needs to be replaced.

Please replace the cartridge by opening the bottom section of the SmartClean system.

To find out more about replacing your SmartClean cartridge, please read the article 'When should I replace the SmartClean cartridge?'

How do I replace the Philips SmartClean cartridge?
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Reset the unit

If the SmartClean device is still not working, we recommend restarting it.

Simply unplug the device from the mains, wait for 10 seconds and plug it back in.

Still not working

Please contact our team for further help with this problem.

The [replace cartridge] indicator never lights up, SmartClean used below 3 months

  • SmartClean measures liquid level in the replaceable cartridge. Indicator lights up when liquid level is too low.
    If the shaver is rinsed before placing in SmartClean liquid level in the cartridge may be at the same level.

  • Despite the indicator not lighting up cartridge has to be replaced every 3 months due to hygienic reasons.

The shaver was in the SmartClean and it was cleaned but not charged

Shaver is charged after cleaning is over. Make sure to lerave the shaver in the SmartClean after cleaning session is
complete to charge the device properly.

The information on this page applies to the following models: S9531/26 , S5210/12 , S5380/06 , S5290/88 , S9521/31 , S5550/44 , S7311/66 , S5630/45 , S5050/06 , S9161/41 , S9161/31 , S5070/06 , S5370/26 , S5380/26 , S5400/06 , S5420/06 , S5620/12 , S5620/41 , S7310/12 , S7710/26 , S9111/12 , S9111/26 , S9371/12 , S9511/31 , S9711/31 . more less

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