DiamondClean 9000 Sonic electric toothbrush with app
Connected brushing made easy, Built-in pressure sensor, Smart brush head recognition, 4 modes, 3 intensities HX9912/17
I cannot connect my Philips Sonicare Toothbrush with the Sonicare App
If you are unable to connect your Philips Sonicare Toothbrush to your Sonicare app, read some causes and solutions below and use our instruction video on how to set up your toothbrush with the Sonicare app.
Sonicare App or smartphone software is not updated
Sonicare App update Ensure that you have the latest version of the Sonicare App installed on your smartphone. Smartphone software update Check to see if you have the latest operating system running on your smartphone:
Android smartphone that runs Android 6.0 and higher
iPhone that runs iOS 11.0 and higher
Not using the compatible toothbrush
The Sonicare app is only compatible with the following connected toothbrushes:
Philips Sonicare DiamondClean Smart
Philips Sonicare Flexcare Platinum Connected
Philips Sonicare for Kids (Only compatible with Sonicare Kids App)
Toothbrush is not on
Turn on your toothbrush by either removing it from the charger or pressing the mode button. The lights on the handle will illuminate to tell you that your toothbrush is turned on.
Toothbrush is not charged
If this is a new toothbrush and it is your first time trying to connect to the app, ensure that the toothbrush handle is fully charged.
Bluetooth is not on or pairing
Check to see if the Bluetooth on your smartphone is turned on before opening the Sonicare App. If not, go to the settings on your smartphone to turn on Bluetooth.
If it still does not connect, try to reset your Bluetooth network on your smartphone. Use below steps to clear the cache of your Android or iPhone device:
Clear Bluetooth cache on Android 1. Go to Settings 2. Select "Application Manager" 3. Press "More" or the 3 dots in the upper right corner 4. Select "Show system apps" 5. Select "Bluetooth" or "Bluetooth share" 6. Select Storage 7. Tap "Clear Cache" 8. Restart your phone 9. Try to connect again following the steps on the Sonicare App
Clear Bluetooth cache on iOS 1. Go to "Settings" 2. Select "Bluetooth" 3. Make sure that Bluetooth is on 4. Under "my devices" tap the "info" icon next to the toothbrush 5. Select "Forget this device" 6. Try to connect again following the steps on the Sonicare App
Other devices are interfering
Keep your Philips Sonicare Toothbrush away from other Bluetooth devices as this may interfere with the Bluetooth pairing.
If these solutions did not solve the issue, please contact us for further assistance.