0

Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    My Philips Air Purifier does not switch on

    Published on 04 April 2023

    If your Philips Air Purifier will not switch on, find out in the following lines what you can do to solve the issue.

    The filter alert status is displaying the filter code

    Note: This section only applies to purifiers that have a display.

    When the filter alert status displays the filter code, this means the filter needs to be replaced, and your purifier will not work until this is done.

    To solve this, please replace the corresponding filter and reset the filter lifetime counter.

    The filters are not placed correctly

    When the filters are not correctly placed, your air purifier might not switch on.

    Make sure the filters are placed correctly according to the instructions in your purifier's user manual.

    The timer of your Philips air purifier is set to a different time interval

    Reset or turn off the timer. In most Philips Purifiers, you can do this by pressing the button with a timer icon. Please check the user manual for the instructions that apply to your specific purifier.

    There is a connection problem

    Check if your air purifier's plug is correctly inserted in the wall socket.

    The wall socket does not work

    Try a different plug socket or check the wall switch.

    All of the above is checked

    All of the above is checked but it still will not switch on.

    In this case, we recommend that you contact us.

    Contact Philips

    We are happy to help you

    Contact Philips

    We are happy to help you

    Looking for something else?

    Discover all Philips Support options

    Subscribe to our newsletter


    Exclusive member benefits & promotions

    Enjoy $30 off your first order*

    Receive the latest updates on events

    Early access events

    Members only promotions

    Welcome & birthday offers 

    *
    I would like to receive promotional communications – based on my preferences and behaviour – about Philips products, services, events and promotions. I can easily unsubscribe at any time!

    Philips values and respects your privacy. Please read the Privacy Notice for more information
    **Terms & conditions apply

    You are about to visit a Philips global content page

    Continue

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.