My Philips kettle does not switch on

Please check if the plug of your kettle has been inserted properly into the wall socket and if the wall socket is working.

The boil-dry protection is a safety feature that automatically switches off your kettle. The boil-dry protection will be activated in the following cases:

• The kettle is switched on with insufficient water or no water inside it. 
• All of the water in the kettle has evaporated during operation. 

To reset the boil-dry protection, lift your kettle from its base and fill it with cold water. When you place the kettle back on the base, the boil-dry protection will be reset and then you can switch the kettle on again.


If the above solutions did not help to solve the issue, please contact us for further assistance.

Regular descaling prolongs the life of the kettle. In case of normal use (up to 5 times a day), the following descaling frequency is recommended:

• Once every 3 months if you use soft water (up to18 dH). 
• Once every month if you use hard water (more than 18 dH). 

You can use any type of descaling agent (liquid, powder or tablet) to descale your kettle. If you use a descaling agent, follow the instructions on the bottle or package to descale your kettle.

1. Fill the kettle with water up to three-quarters of the maximum level and bring the water to the boil. 
2. After the kettle has switched off, add white vinegar (8% acetic acid) to the maximum level. 
3. Leave the solution in the kettle overnight. 
4. Empty the kettle and rinse the inside thoroughly. 
5. Fill the kettle with fresh water and boil the water. 
6. Empty the kettle and rinse it with fresh water again. 
7. Repeat the procedure if there is still some scale in the kettle.

Tip: If you dislike the smell of vinegar, you can use citric acid.

If the above solutions did not help to solve the issue, please contact us for further assistance.