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Products

Sonicare DiamondClean Smart Sonic electric toothbrush with app

Personalized coaching, Smart brush head sensors, Smart brush head recognition, 5 modes, 3 intensities HX9924/06

Troubleshooting

The battery of my Sonicare DiamondClean toothbrush is draining quickly

Is the battery of your Philips Sonicare DiamondClean Toothbrush not lasting the indicated operating time? The operating time depends on the toothbrush model that you have. Find out more about the operating time and how to solve this.

Operating time

The operating time of your Philips Sonicare Toothbrush depends on the model that you have

  • The Philips Sonicare DiamondClean Toothbrush can last up to three weeks of regular brushing on a full charge
  • The Philips Sonicare DiamondClean Smart Toothbrush can last up to two weeks of regular brushing on a full charge

Brushing more often than usual

The indicated operating time is based on two brushings per day. The actual number of brushings you get will depend on how often you brush and how many people are using the same toothbrush.

The handle is not fully charged

It may be that you did not fully charge your toothbrush. In order to benefit from the indicated operation time, make sure that you fully charge your Philips Sonicare Toothbrush for 24 hours. If you are not sure of the charge level of your toothbrush, simply place the handle on the charger and look for the charge indicator light on the handle.

DiamondClean charge indicator light

  • An amber flashing light means that the charge level is low
  • A green flashing light indicates that the handle is partially charged
  • A solid green light indicates that the handle is fully charged.

DiamondClean Smart charge indicator light

  • An amber flashing light means that the charge level is low
  • A white flashing light indicates that the handle is partially charged
  • A solid white light indicates that the handle is fully charged.

Not using the original charger

Make sure that you use the original charger that came with your Philips Sonicare DiamondClean or DiamondClean Smart Toothbrush. The charging components (charging base, charging glass, travel case) are not interchangeable.

The surface or other chargers are interfering

Metal surfaces or other chargers may interfere with your DiamondClean or DiamondClean Smart charger. Make sure that the charger is not placed on a metal surface or near other chargers. Place the charger in a different position and try again.

If this did not solve the issue, please contact us for further assistance.

The information on this page applies to the following models: HX9924/06 , HX9954/56 , HX9312/04 , HX9368/35 , HX9372/04 , HX9362/67 , HX9352/04 , HX9332/04 , HX9342/02 . more less

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