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Your smartphone needs an Internet connection in order for the Philips Sonicare brush head reordering service to work. Also, make sure that your Philips Sonicare toothbrush is connected to the Philips Sonicare App to communicate brushing data and to trigger the reordering service.
The information on this page applies to the following models: HX9954/56 .
Can I use the Philips Sonicare brush head reordering service outside the United States?
Do I need an Internet connection for the Sonicare brush head reordering service?
Can I return brush heads through the Sonicare brush head reordering service?
What is the Sonicare brush head reordering service?
How does the brushing guidance work in the Sonicare app?
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