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Philips Sonicare 90 Day Money Back Guarantee

Promotion information

When you purchase an eligible Philips Sonicare Toothbrush, you can take advantage of our 90 day trial offer. This entitles you to claim your money back, if you are not entirely satisfied with the performance of your Philips Sonicare Toothbrush product purchase (subject to Terms and Conditions).

 

The Philips Sonicare 90 Day Money Back Guarantee is only valid for purchases of the following eligible products -

Philips Sonicare AirFloss Ultra (HX8331/01, HX8331/02, HX8431/03, HX8462/01), Philips Sonicare AirFloss (HX8211/06, HX8221/02, HX8254/70 ), Philips Sonicare Elite+ (HX3215/03, HX3215/42, HX3215/54, HX3225/35),  Philips Sonicare Series 3 Gum Health (HX6631/01), Philips Sonicare Series 2 Plaque Defence (HX6231/01, HX6232/20, HX6232/43),  Philips Sonicare Easy Clean (HX6512/02), Philips Sonicare HealthyWhite (HX6711/02, HX6721/35, HX6782/34), Philips Sonicare for Kids (HX6321/03, HX6311/07),  Philips Sonicare ProtectiveClean (HX6800/06, HX6807/06, HX6823/16, HX6851/56, HX6859/35), Philips Sonicare FlexCare Plus (HX6993/03, HX6912/21, HX6992/01),  Philips Sonicare FlexCare Platinum (HX9182/10, HX9112/02, HX9112/52), Philips Sonicare DiamondClean (HX9312/04, HX9332/04, HX9352/04, HX9362/67, HX9372/04), Philips Sonicare DiamondClean Smart (HX9954/56, HX9924/06), Philips Sonicare DiamondClean Pink & Black Bundle Pack (HX9368/35) and Philips  Sonicare DiamondClean & AirFloss Ultra Bundle Pack (HX8391/02, HX8391/03).

How to claim your money back

To be eligible to claim for a refund,  you must trial the Eligible Products for at least21 days from date of purchase, but for no more than  90 days;

 

1. Download a Money Back Guarantee Claim Form from www.philips.com.au/ promotions;

2. Obtain a Return Authorisation Number by calling a customer service representative  during business hours on (02) 9912 4490; the Return Authorisation Number must be obtained within 90 days from date of purchase of the Eligible Product. You will then have a further 30 days toreturn the Eligible Product. Refunds will only be valid if the Eligible Product is received by the Promoter within these time periods.

3. Complete the Money Back Guarantee Claim Form, inputting the Return Authorisation Number; and

4. Return the Eligible Product (in its original packaging) along with the fully completed Money Back Guarantee Claim Form andthe original purchase within the time period, addressed to Net Response: PO Box 6422 Baulkham Hills BC NSW 2153.

 

Incomplete, indecipherable or illegible claims will be deemed invalid.

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