To be eligible to claim for a refund, Claimants must undertake the following steps:
1. Trial the Eligible Product for at least 30 days from date of purchase, but for no more than 90 days;
2. If you are not completely satisfied by the performance of the Eligible Product, you must:
a. Download the Money Back Guarantee Claim Form below;
b. Obtain a Return Authorisation Number by calling a customer service representative during business hours on (02) 9912 4490; the Return Authorisation Number must be obtained within 90 days from date of purchase of the Eligible Product and then customers have a further 30 days to return the Eligible Product. Refunds will only be valid if the Eligible Product is received by the Promoter within these time periods.
c. Complete the Money Back Guarantee Claim Form, inputting the Return Authorisation Number; and
d. Return the Eligible Product (in its original packaging) along with the fully completed Money Back Guarantee Claim Form and the original purchase receipt within the time period to:
Net Response: Philips 90 Day Money Back Guarantee
PO Box 6422
3. Incomplete, indecipherable or illegible claims will be deemed invalid.
4. Claimants must retain their original purchase receipt and the Eligible Product packaging as proof of purchase and for the purposes of submitting a Claim. Failure to produce the proof of purchase when requested may, in the absolute discretion of the Promoter, result in invalidation of a Claimant’s Claim and forfeiture of any right to a refund. The purchase receipt must clearly specify the retailer of purchase and that the purchase was made during the Purchase Period but prior to submitting a Claim.
Postage costs for the return of the Eligible Product are the full responsibility of the Claimant and will not be refunded.