I cannot connect my Philips shaver to the GroomTribe App

Make sure your phone is not further than 3 metres away from the shaver. Connectivity issues will occur if your phone is not within 3 metres. 

GroomTribe App compatible shavers use Bluetooth version 4.1 or higher. If you have the correct Bluetooth version, try turning it off through your phone settings, then turn it back on. Ensure that the shaver is turned on and then try pairing your phone with the shaver again.

An update to your phone's operating system can result in connectivity issues. To resolve this issue, reset the connection between the shaver and the app by following the steps below:

1.    Unpair shaver: Press the on/off button on your shaver for 10 seconds to disconnect it from the app. When your shaver is successfully unpaired, the Bluetooth symbol on the shaver will appear.  
2.    Unpair phone: Go to "Settings" on your phone and select Bluetooth. Then select the shaver S7/S9 and select "forget" or "un-pair". 
3.    For Android phones, ensure that you enable location permissions or nearby devices permissions.
4.    If you're still experiencing connection issues, try a hard reset. Press the on/off button on your shaver for 30 seconds.

Now you should be able to pair your shaver with your phone again. Turn your shaver on to activate Bluetooth while pairing. Open the app and follow the instructions to start the pairing process. It may take up to two minutes for the connection to establish. 

Note: These instructions may differ by smartphone. Please check your phone manual for more information.

You may experience pairing issues if you have changed your phone or if your shaver was previously connected to a different phone. We suggest you unpair your phone and try reconnecting to your shaver as explained in the section above. If you have tried the advice above and are still unable to solve this problem, then please contact us for further support.

As a last step, let's try to uninstall and reinstall the GroomTribe app. Follow the instructions below:

1. Uninstall and reinstall the app.
2. Reset the shaver by pressing the on-off button on the shaver for 30 seconds.

Please contact our Consumer Care team for further assistance.