3000 seriesSteam generator

Hello, We're sorry to hear the steam performance didn't meet your expectations. If you've noticed that the steam output is weaker than when you first started using the appliance, descaling the device may help improve performance. You can also reach out to our support team via https://www.home.id/support, and we'll be happy to take a closer look and help find a solution. Kind regards,

Hello, thank you for sharing your feedback with our product. We are delighted to hear that you find the iron efficient and comfortable to use. Your positive feedback about its performance is much appreciated. We are, however, concerned about the issue you’ve encountered with residue build-up despite using tap water as instructed. We would like to assist you in resolving this issue. We recommend using a mix of half tap water and half demineralized water or demineralized water on its own could do the work as well. For further assistance, we kindly ask you to contact one of our Social Media channels or visit our consumer contact support page via our website. Thank you once again for bringing this to our attention and for giving us the opportunity to make it right. Kind Regards,