Nano Protect Filter

Hi there, Thanks for leaving your feedback here. The active carbon absorption should provide consistent protection and a long lifetime up to 12 months. However, this is dependent on many factors, such as the air quality in the room and the condition of the room that the appliance is in. Please make sure not to use the appliance in or near the kitchen or where visitors smoke. I hope that helps, but please know that my colleagues and I are happy to discuss any additional questions with you. You can get in touch via Facebook (philips.to/UKFBMessenger), Twitter (philips.to/UKCareTwitter) or phone (philips.to/UKContact). Alternatively, if you think the full product isn’t performing as expected, you can try our new DIY repair/exchange feature on our website: philips.to/RandE . Cheers,

Hi there, thank you for your review. What a pity that your NanoProtect Filter did not have the lifespan you were hoping for. My colleagues and I would like to see how we can be of assistance, so don't hesitate to get in touch with us via Facebook (@PhilipsUK), Twitter (@PhilipsCare_UK) or via one of the other channels mentioned on our contact page: https://www.philips.co.uk/c-w/support-home/support-contact-page.html. I wish you a very nice day. Kind regards, Claudia.

Hi there, thank you for reviewing the NanoProtect Filter. I'm sorry to hear that the replacement filter you've purchased didn't last as long as you had hoped for and had expected by far. My colleagues and I would be happy to investigate this further, to see what we can do for you, so feel free to contact us via Facebook, Twitter or via the contact page on our website. We're hoping to hear from you. Kind regards, Claudia.