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    Philips Support

    What issues are solved by a software upgrade in my Philips TV?

    Published on 2019-09-10

    How to check the current software version on my TV set?

    1. Press the 'MENU' button on the remote control to access the main menu.
    2. Select TV MENU and press the cursor right.
    3. Press the cursor down to select SOFTWARE UPDATE and press the cursor right.
    4. Select CURRENT SOFTWARE INFO to display the current software version on your TV set.
    5. If the TV software version is lower than the version posted on the website means your TV set needs to be upgraded.
    6. Follow the instruction in the user manual or readme file of the firmware upgrade on how to upgrade your software.

    Where can I find the latest software for my TV set?

    • You can find the latest TV Firmware Upgrade Software and Readme File documents on the Philips support website. Refer to the SOFTWARE & DRIVERS section.

    The latest software solves the issues below:

    • Add the option in the TV menu to switch off the automatic channel updates feature during standby
    • TV keeps rebooting itself when watching TV channel. (Only applicable to country, UK)
    • Audio loss when changing channel on external set-top box through HDMI connection
    • To include the 8-Day Electronic Program Guide (EPG) for country, Spain
    • Audio drop-out and/or noise heard when connected to certain Home Theater System through SPDIF connection
    • Random signal lost for 1-2 seconds when viewing HD digital channels or 1080i video content through HDMI connection
    • “MPEG artifact Reduction” mode is reset to OFF mode in AV mode
    • Not able to tune to analogue channel(s) with frequency above 800 MHz
    • Cannot view pay channels/services with maturity rating from service provider LA7
    • Missing digital channels after channel installation and/or loosing signal after the TV changes the channel. (Only applicable to country, Spain)
    • TV does not respond to the remote control or the local control buttons after the TV wake-up from standby on the next day (applicable for countries with only analogue transmission)
    • No audio from the TV when the Humax Set-Top-Box is connected through the HDMI connection
    • Half teletext page was displayed occasionally
    • Previously stored digital channels were deleted after TV performs installation update
    • Contrast variation seen on the screen when sudden change in picture brightness level when Dynamic contrast feature is switched OFF
    • Increase the audio bass preset level
    • In Norway, when the TV performs channel installation in antenna mode, the Swedish channels are arranged before the Norway channels, which are shown in the channel list
    • The TV cannot change the maturity rating for channels/services from “YouSee” Denmark
    • Analogue channels are noisy when the TV changes the channel from Digital to Analogue
    • OPTION key to enlarge teletext page has been replaced with the picture format key
    • DVB-C introduction for Sweden and Denmark
    • No scheduled TV programs are displayed on the EPG (Electronic Program Guide)
    • Only one channel is stored when performing manual installation in cable
    • The audio does not change when the audio language is changed from English to French for a digital channel
    • “No Program Available” displayed on the screen when viewing pay channels/services
    • TV restarts when switching between pay channels/services
    • TV restarts during first time/virgin mode installation
    • TV restarts while navigating through the song list in the content browser
    • Garbage characters seen on the EPG (Electronic Program Guide) screen
    • Solved channels not viewable from Canal+ decoder in France for customers who are previously on software version 64.40.0
    • TV cannot recognize the Niagra CAM card in Switzerland
    • TV restarts auto-installation again when TV completed auto-installation without antenna connection
    • Picture is vertically stretched in DVB-T channels
    • To resolve DVBT channels on Bitche cable in France not being able to be stored
    • After channel installation, 1 DVB-T channel is found missing in Brandenburg, Germany
    • Light guide will not startup when the TV is set to turn on with the ‘On Timer’ features
    • Brightness and contrast variation even when the features ‘active control’, ‘light sensor’ and ‘dynamic contrast’ settings are turned OFF
    • Picture and audio loss on HDMI inputs when the video resolution on the external device changes from 1080p to 480p
    • Disabled Hue setting for non-NTSC signal. It should only be enabled in NTSC signal
    • Solves HDMI picture distortion/loss issue after changing format in some DVD players
    • Removes artifact when Active Control function is switched off
    • Solves issue of picture perception difference between when user adjusting picture setting and normal viewing
    • Sudden contrast variation seen on the screen when the lighting conditions in the room or picture brightness level changes when light sensor feature is switched ON
    • Solves MHEG dual screen vertical line problem

    The information on this page applies to the following models: 32PFL5403D/79 .

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