Support
Your Sonicare
9900 Prestige
Get started with how-to videos, find answers to frequently asked questions or get support from our team.
Getting started
How to get most out of your toothbrush
How to use your Philips Sonicare 9900 Prestige for the first time
How to use the Philips Sonicare app on Android and iOS
How to clean your Philips Sonicare 9900 Prestige
How to charge, store and travel with your Philips Sonicare 9900 Prestige
How to replace your Philips Sonicare Premium All-in-One brush head
Philips Sonicare App
Personalised guidance from the Philips Sonicare app
The AI-powered Philips Sonicare app works in perfect harmony with the Sonicare 9900 Prestige toothbrush. Your brushing data always stays synced, so personalised guidance from intelligent features is always at hand.
Real-time guidance
Progress reporting
Personalised brushing recommendations
Auto-syncing
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Register your toothbrush and get +1 year extra warranty
2 + 1 Warranty
Inspiration and tips
Customer Support
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Frequently Asked Questions
- How does the Scrubbing Feedback feature work?
- How does the Adaptive Intensity feature work?
- How do I activate the Scrubbing Feedback on my Philips Sonicare?
- How do I turn the Adaptive Intensity feature on and off?
- What features can I activate or deactivate from the toothbrush handle?
- How do I know when to replace the brush head?
- How do I charge my toothbrush handle with the travel case?
- How can I safely dispose of the battery from my Sonicare 9900 Prestige toothbrush?
- How many buttons are on my Sonicare 9900 Prestige?
- Can I use Sonicare 9900 Prestige if I wear braces or have dental modifications?
- How do I charge my Sonicare 9900 Prestige handle on the charging base?
- How does Sonicare 9900 Prestige work with the app?
- How do I connect my Philips Sonicare 9900 Prestige toothbrush to the Sonicare app?
- How does the BrushPacer work on my Philips Sonicare Prestige Toothbrush?
- Can I replace the battery of my Sonicare toothbrush?
- Can I sync the Sonicare app with the Apple Health app?
- How do I change the intensity settings on my Sonicare toothbrush?
- What are the brushing modes for my Sonicare toothbrush?
- How does the brushing guidance work in the Sonicare app?
- Which devices are compatible with the Sonicare App/Sonicare for Kids App?
- How does the pressure sensor feedback work on my Sonicare toothbrush?
- How do I enable or disable the pressure sensor on my Sonicare?
- What do the symbols on my Sonicare toothbrush mean?
- How do I charge my Sonicare toothbrush?
- How do I register my Sonicare toothbrush?
- In which countries is the Sonicare app available?
- Can I use my Philips Sonicare Toothbrush in the shower?
- Which brush head fits my Sonicare toothbrush?
- What is Sonicare SenseIQ technology?
- How do I change brushing modes on the Sonicare app?
- How to clean my Philips Sonicare toothbrush?
- How do I brush my teeth using the Sonicare app?
- How do I connect my toothbrush to the Sonicare app?
Manuals & Documentation
- User manual PDF file, 3.6 MB
6 October 2021 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 6.5 MB
13 September 2024 - User manual PDF file, 1.9 MB
17 August 2022 - User manual PDF file, 1.9 MB
17 August 2022 - Localized commercial leaflet PDF file, 646.1 kB
15 April 2025
