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    Philips Support

    My HomeRun 9000 Series Vacuum and Wash Robot does not clean dark floors

    Published on 21 October 2024

    To find out why your Philips HomeRun 9000 Series Vacuum and Wash Robot might not clean your dark floors, read our article below.

    Xu9000

    Your robot is equipped with line lasers and IToF sensors to detect stairs and other floor-level differences so that it can avoid them. Dark floors may be mistakenly identified as stairs, so your robot will not drive onto them. 

    To help your robot recognise the dark floor, make sure that the room is well lit by turning on the lights. 

    If the above solutions did not help solve the issue, contact us for further assistance. 

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