My Philips HomeRun 9000 Series Vacuum and Wash Robot gets stuck

Furniture may cause your Philips HomeRun robot to get stuck. For example, it may try to climb over the base of an office chair in your home office and get stuck. You can prevent this by setting up restricted cleaning zones to tell your robot where not to clean by using the Philips HomeRun App. 

For your 9000 Series robots: 

1. Go to the home screen and click the "map editor" button in the lower right-hand corner of the map. 

2. Select the zone you want to set up: 

You can set up the following restricted cleaning zones:

Virtual wall or No-Go zone   
You can use Virtual walls and No-Go zones to: 

• Protect fragile objects. The robot is only able to detect objects that are at least 2 cm in height, with a length and width greater than 2.5 cm. 
• Prevent the robot from getting stuck while cleaning. 

Note:

• The robot can get stuck on high-pile carpets, carpets with fringes or very light rugs, for example in the bathroom. Note that the robot cannot detect cables on the floor. 
• Do not use the robot in places where it could become partially or completely covered in water. 

 
No-Mop zone  
Create No-Mop zones to prevent the robot from mopping carpets or rugs. Note: The robot will avoid the No-Mop zones when the robot is in "Vac and Mop", "Vac then Mop" and "Mop" modes. 

 

No-Vac zone 

Create No-Vac zones to prevent the robot from areas you do not want to vacuum.  

Note: The robot will avoid the No-Vac zones when the robot is in "Vac and Mop", "Vac then mop" and "Vacuum" modes. 

 

Carpets 

Your robot is suitable for cleaning both hard floors and carpets. However, your robot may have difficulties with high-pile carpets, rugs with long fringes or very light rugs like those used in bathrooms. In that case, you can set up restricted cleaning zones as explained under the "Furniture" section.  Tip: To prevent your robot from getting stuck in the fringes of your rug, you can fold the fringes underneath the rug and use double-sided tape to secure it. 

 

Cables 

Your robot cannot detect small cables and can easily get its wheels entangled in them. Before you start your robot's cleaning routine, ensure that you remove cables, wires and cords from its path. In case that is not possible, you can always set restricted cleaning zones as described under the "Furniture" section.  

If the robot blocks itself with a tangled wire: 

• Stop the robot and remove the brush cover. 

• Check if the main brush is stuck and check if something is stuck in the side brush: remove the side brush or main brush, take away the cable, then reattach the side brush and main brush. 

 

Sensors 

Your robot is equipped with advanced sensors that detect and avoid obstacles. If these sensors get dirty, your robot may have difficulties recognising objects and avoiding them. You can use a clean, dry soft cloth to wipe the dust off of the sensors. 

If the solutions above did not help solve the issue, contact us for further assistance.