Your robot vacuum returns to its all-in-one station and starts charging automatically once it has completed its cleaning routine or when the battery is dead. To ensure that your robot returns to the all-in-one station:
- Ensure that the robot is not blocked; open all doors on its route and remove any obstacles close to the station.
- Verify that the station is connected to the wall socket. If it is not, your robot will not be able to locate the station.
- Check if you've created Virtual Walls or No-Go, No-Mop and No-Vac zones too close to the station or in the robot's way back to the station.
- Do not place the station in bright sunlight, near staircases or under furniture: this will block the infrared signal that helps the robot find its way back to the station.
- Install the station in a location with good Wi-Fi coverage.
- Check that you have allowed sufficient space to the sides and front of the station. An area of 0.5 m on both sides and 1 m in front of the station must be kept free.
- Place the station on a hard floor, not on soft floors like carpets or rugs.
- The station must be on a level surface against a wall.
- Ensure that the wheel does not slip. Use a dry cloth to wipe the wheel and clean the water on the tray and ground at the same time.
- Check if the front caster wheel and main wheels are stuck with foreign objects such as hairs, sand etc. Please try to clear the foreign objects on the wheels: pivot the wheels to see if they can rotate normally and pull out the front wheel to clear the foreign objects.
- Check if the sensors on the robot and/or station are dirty. Clean all of the sensors on the robot and station with a dry cloth.
If the above solutions did not help solve the issue, contact us for further assistance.
