My Philips HomeRun 9000 Series Vacuum and Wash Robot Cleaner does not connect to Philips HomeRun App

To pair the robot with the Philips HomeRun app, put the robot back into Wi-Fi setup by pressing and holding the return and start/stop buttons simultaneously for 3 seconds until you see the white scanning light on the robot. Then, follow the on-screen instructions. If pairing fails, follow the steps below to resolve the issue: 

• Quit the HomeRun app. 
• Check your smartphone's Wi-fi connection. If your network is slow, turn the router off and on again. 
• The robot's All-in-One Station should be placed in a location with good Wi-Fi coverage. Move the All-in-One Station closer to the router for a stronger Wi-Fi signal. 
• Check if you have selected the correct model. 
• Check your Wi-Fi password. Make sure that you have entered the correct password for the home Wi-Fi network in the app. 
• Make sure that you are using the latest version of the Philips HomeRun app. To do this, go to the app store and check if there is an update available. 
• Check if the robot is in Wi-Fi set-up mode. For the app to be successfully paired, the robot must be in Wi-Fi set-up mode. 
• Press and hold the start/stop button and return button at the same time for three seconds. The light on the robot will flash white to indicate that the robot is in Wi-Fi set-up mode. 

Note:

If the Wi-Fi pairing has failed, the light on the robot will flash amber. 

If the above did not solve the problem, please contact us for more information. 
 

Check out our videos below, depending on your model, for step-by-step instructions on how to connect the robot to the app.