I can't insert the beaters/dough hooks into my Philips mixer

Please make sure the following steps are properly followed:

1) Insert the dough hook with the collar into the larger opening in the bottom of the mixer (see the picture below)

2) If the beaters or dough hooks do not click into position, slightly push and turn them to the left or right until you hear a click

3) Do not insert the beaters or dough hooks with extreme force