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    Philips Support

    My Philips Food processor has suddenly stopped working

    Published on 28 June 2023
    If your Philips Food processor does not start or stops working while processing your ingredients, there might be some possible causes. Read our article for possible causes and solutions.
    Please make sure that you have assembled all of the parts correctly according to your User Manual (image below is an example and may not apply to all models; always refer to the User Manual specific to your model).
    Parts Assembly
    Information below does not apply for models: RI7630/90, RI7636/01, RI7636/00, RI7632/91, RI7632/90, RI7630/91, HR7630/90, HR7632/90, RI7300/90, RI7300/91, RI7301/90, RI7301/91, RI7301/00, RI7301/01, RI7302/90, RI7302/91, RI7302/40, RI7302/41, HR7301/90, HR7301/91, HR7302/90, HR7302/91, RI7632/33, RI7632/50, RI7632/51.

    Your Philips Food processor's overheat protection system (Thermo cut off) has been activated. This protects your appliance from overheating and may occur when processing ingredients that are too thick, or if the appliance is not used according to the instructions in the user manual.

    To solve this:
    1. Switch the appliance off and pull the mains plug out of the socket.
    2. Remove part of the ingredients to reduce the weight.
    3. Let the appliance cool down for 20 minutes or until it reaches room temperature.

    Plug your appliance into the plug socket and switch it on again.

    Note: You may notice a certain odour, but do not worry, you can use your Philips Food processor normally.

    Did the solutions above help solve the issue? If not, please contact us for further assistance.
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