Philips Sonicare FlexCareSonic electric toothbrush

Hi there, Thank you for your positive review of our Philips Sonicare FlexCare toothbrush! It is our constant goal here at Philips to provide our consumers with a premium quality product that truly performs. Should you have a question about your new product, feel free to contact us at any time. 24/7 Live Chat: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN 1-800-682-7664 Monday – Saturday: 9:00 AM – 9:00 PM ET Sunday: 9:00 am – 6:00 PM ET Excluding Major Holidays Enjoy!

Hi there, Thank you for sharing your feedback about your new Sonicare toothbrush - we regret hearing that it has not lived up to your expectations so far and we'd like to see if there is anything we can do to improve your experience. You're always welcome to contact our colleagues at 1 300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST) or on social media (Facebook or Twitter @PhilipsCare) - they will be happy to try and help. Kind Regards,

Thanks for sharing your feedback with us. We're sorry to hear that you've been having so many problems with your Sonicare; that's most definitely not the experience we aim for. Therefore, we kindly recommend you reaching out to out to our product specialists. You're able to reach them at 1300 363 391, and they're more than willing to look into this for you.

Hi there, thank you for your review here on your experience with your Sonicare toothbrushes. Happy to hear that you are pleased with the cleaning results. We are sorry to hear that you ran into issues with your first brush after only 15 months and now your second one is acting up as well. At this point we would like to kindly advise you to contact our teams on Social Media, if you haven’t already. You can find them on Facebook or Twitter (@PhilipsCare). If you could give them a description of the problem they will be able to assist your further.