As healthcare becomes increasingly digitalized, much of the care that is delivered in hospitals today will move into the home and the community. At the same time, hospitals will continue to play a pivotal role in the distributed healthcare system of the future, using smart technologies to provide the highest level of acute and specialist care to the most ill and complex patients. By coupling the power of data, AI, and IoT with human-centered design, hospitals can improve operational efficiencies, deliver clinical excellence, and create seamless patient experiences within and beyond hospital walls.
No patient wants to end up in hospital. But when they do, they want their experience to be as frictionless, comfortable, and reassuring as possible, with minimal waits and delays. Physicians and hospital staff, for their part, want to focus on delivering the best possible patient care, without getting bogged down in administrative duties or having to manually scramble together patient data.
The reality is that, despite impressive advances in medical innovation, hospital care today is all too often plagued by disconnects and inefficiencies that get in the way of optimal experiences and outcomes.
Information overload is a major issue, with 55% of healthcare leaders in the 2022 Philips Future Health Index report expressing concerns that their staff is overwhelmed by the volume of data available to them . That data is often locked away in silos, hindering the ability to use it effectively. Burnout among healthcare professionals continues to be on the rise, with excessive administrative work being the main culprit . Hospital leaders are facing growing shortages of qualified staff coupled with rising burnout rates – prompting them to consider how they can improve staff retention and satisfaction .
Inefficiencies exact a financial cost, too, in times when hospitals are operating on razor-thin margins. In the US, for example, it is estimated that 25% of healthcare spending is wasted through issues such as delayed discharge, poor transitions of care, and suboptimal asset management .
Meanwhile, patients are looking for easier ways to schedule hospital appointments and access their health data generated across care settings. In fact, 95% of patients aged 18-34 say they will switch providers if the digital experience doesn’t meet their expectations .