Philips Airfryer
If you are an owner of one of the original
HD9220 Philips Airfryer,
Philips Airfryer, in Australian homes since 2011
A reminder to ensure you are following the directions for use and are familiar with the consumer guarantees in the Australian Consumer Law. Please do not use the product if it has been damaged, in particular if the handle is loose. A reminder as well to please be careful when cooking with children around. If you don’t have a copy of our instructions,
Philips Airfryer
If you are an owner of one of the original
HD9220 Philips Airfryer,
Philips Airfryer, in Australian homes since 2011
A reminder to ensure you are following the directions for use and are familiar with the consumer guarantees in the Australian Consumer Law. Please do not use the product if it has been damaged, in particular if the handle is loose. A reminder as well to please be careful when cooking with children around. If you don’t have a copy of our instructions,
Important Information
Read this important information carefully before you use the appliance and save it for future reference
User Manual
A reminder to ensure you are following the directions for use
FAQs
- What problem has Philips DA identified with the Airfryer HD9220?
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It has come to our attention that if dropped or misused the handle component of our original Philips Airfryer HD9220 may become loose over time.
- Is the Philips Airfryer safe to use?
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Yes, Philips products are manufactured to conform to Australian Standards and are safe to use when used in accordance with the instructions provided.
- Can I continue to use my Airfryer?
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Yes. You can but please follow the directions for use of the product as stated in the product instructions and not to use this model if the handle is loose.
- What is Philips’ advice to owners of Airfryers?
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Please check if your appliance has been damaged, in particular, if the handle of the basket is loose. If it is, please do not use the Airfryer. Please call the Philips Consumer Care helpdesk at 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm AEST. You can also WhatsApp us at +61 435 328 251 from Monday to Sunday: 07:00am – 07:00pm AEST.
- Who can I contact if I have questions about my Airfryer?
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If you have any specific questions about your Airfryer, please call the Philips Consumer Care helpdesk at 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm AEST. You can also WhatsApp us at +61 435 328 251 from Monday to Sunday: 07:00am – 07:00pm AEST.
- How do I know if the handle of my basket is loose or damaged?
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It may have been damaged if you notice any gaps between the handle and the bracket which is connected to the basket rim, damage to the plastic or missing screws. Further indications are moving of the handle or that the handle is not firmly attached to the basket.
- What Airfryer models are experiencing this issue?
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Our messaging only relates to the HD9220 model, but please contact us if the same issue arises with another model.
- What if I experience the same problem with a different Airfryer model?
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Please call the Philips Consumer Care helpdesk at 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm AEST. You can also WhatsApp us at +61 435 328 251 from Monday to Sunday: 07:00am – 07:00pm AEST.
- Is this a recall for HD9220 Airfryers?
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No. There is no recall for HD9220. We are fully committed in providing the highest levels of consumer satisfaction and we want to ensure that you are following the directions for use and are familiar with the consumer guarantees in the Australian Consumer Law.
- I do not feel comfortable using this Airfryer anymore. What should/can I do?
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Philips products are manufactured to conform to Australian Standards and are safe to use, when used in accordance with the instructions provided. If your appliance has been damaged or if the handle of the basket is loose, please do not use the Airfryer. Instead, please call the Philips Consumer Care helpdesk at 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm AEST. You can also WhatsApp us at +61 435 328 251 from Monday to Sunday: 07:00am – 07:00pm AEST.
- Is Philips offering a trade in / upgrade for HD9220?
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Philips is not offering trade in or upgrade. However, if you would like to purchase a new product please contact our Consumer Care helpdesk on 1300 363 391 or WhatsApp us at +61 435 328 251.
- I have been injured (in the past) what can Philips do?
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Philips is committed to the highest standards of safety, quality and reliability. We take any product complaint very seriously. Please contact the Philips Consumer Care helpdesk at 1300 363 391 from Monday - Friday: 09:00 am - 05:00 pm AEST. You can also WhatsApp us at +61 435 328 251 from Monday to Sunday: 07:00am – 07:00pm AEST.
