Customer support for
healthcare professionals
Helping you quickly find what you need
Customer support for healthcare professionals
Helping you quickly find what you need
Want to speak to a technical or sales representative via phone, or get a mailing address?
Customer Services Portal – for healthcare professionals only Have a non-critical service request? Submit it online 24/7 at our self service portal. Requires user account.
*The Portal is not available in countries without a direct presence from Philips Healthcare.
Education and training
By professional role
Get more out of your product investment and continuously enhance your clinical knowledge and skills.
By clinical application
Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence.
Browse the full catalog
Our catalog contains over 1,700 medical and healthcare education courses and CE learning activities.
Useful links
Documents and resources
Instructions for use
Search by modality or product, or use the digital document number to find what you are looking for.
Product documentation
User guides and service manuals for the operation and care of your Philips software and products. Requires user account.
Publications
Read articles on latest trends and insights, best practices and clinical cases, application tips and more.
Online sales
Hospital supplies and equipment Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. Requires user account.
Security and standards
IT Standards Access our complete library of DICOM Conformance and IHE Integration Statements.
Product security Find security status documentation with product-specific vulnerability updates, as well as current and past advisories. Some documentation requires user account.
Compliance programs Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity.
Self service portals
Customer Services Portal – specially for healthcare professionals One digital platform for asset maintenance, reporting and management—anywhere, anytime. Requires user account.
*The Portal is not available in countries without a direct presence from Philips Healthcare.
Technical support for healthcare products
For enquiries about Philips Healthcare products in the Australia please contact:
Customer Support Centre (Repairs and Maintenance)
1800 251 400
General Enquiries
1800 251 400
Medical Supplies (for all enquiries please contact our order desk)
1800 251 400
Sleep and Respiratory Care (Respironics)
1800 830 517
Office locations
Sydney 65 Epping Road,
North Ryde,
NSW 2113
Postal Address: Locked Bag 30,
North Ryde, NSW 1670
Melbourne 850 Lorimer Street,
Port Melbourne,
VIC 3206
Perth
114 Jersey Street,
Jolimont,
WA 6014
Adelaide Export Park, SA 5950
6 Hamra Drive,
Brisbane 44 Southgate Avenue, Cannon Hill, QLD 4170
Service request guidance
Most service requests require a basic set of information in order for our representatives to create a new ticket. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time.
Please have handy:
