Built for your everyday

    Customer support for
    healthcare professionals

    Helping you quickly find what you need

    Customer support for healthcare professionals

    Helping you quickly find what you need

    Customer support lady on the phone

    Want to speak to a technical or sales representative via phone, or get a mailing address?

    Services requests

    Customer Services Portal – for healthcare professionals only


    Have a non-critical service request? Submit it online 24/7 at our self service portal. Requires user account.

    Consumer product

    Are you looking for support for your consumer product purchase?

    Education and training

    By professional role

    By professional role 
    Get more out of your product investment and continuously enhance your clinical knowledge and skills.

    By clinical application

    By clinical application 
    Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence.

    Browse full catalog

    Browse the full catalog 
    Our catalog contains over 1,700 medical and healthcare education courses and CE learning activities.

    Technical support for healthcare products

    Consumer image mobile

    For enquiries about Philips Healthcare products in the Australia please contact:

    Customer Support Centre (Repairs and Maintenance)

    1800 251 400

    General Enquiries
    1800 251 400
    Medical Supplies (for all enquiries please contact our order desk)
    1800 251 400

    Sleep and Respiratory Care (Respironics)
    1800 830 517

    Office locations



    65 Epping Road,
    North Ryde,
    NSW 2113

    Postal Address: Locked Bag 30,
    North Ryde, NSW 1670 



    850 Lorimer Street,
    Port Melbourne,
    VIC 3206


    114 Jersey Street,
    WA 6014



    6 Hamra Drive,

    Export Park,

    SA 5950



    44 Southgate Avenue,

    Cannon Hill,

    QLD 4170

    Service request guidance

    Most service requests require a basic set of information in order for our representatives to create a new ticket. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time.
    Please have handy:

    • Serial number
    • Hospital location
    • Name/Surname of the contact
    • Name/Surname of the referral people to be contacted, if different from the contact
    • Short description of the issue

    • Troubleshooting attempted to solve the issue
    • Has Philips technician was already informed about the issue? If yes, we need the name of the technician
    • Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc.

    We are always interested in engaging with you.

    Let us know how we can help.

    Select your area of interest
    Contact details

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