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DreamStation connectivity options

Australia's 3G mobile network will be shutting down from 28 October 2024. For more information about 3G network shutdown click here* >

Philips DreamStation cellular devices currently use a 3G cellular modem. This means that your therapy data won't be transmitted automatically through the 3G network to your sleep therapy provider.
The Philips DreamStation 4G cellular modem release is delayed, to stay updated on DreamStation 4G cellular modem availability and stockists? Register your interest here >
We want to inform you, the modem does not affect the operation of your device, and you can continue using your therapy without the 3G modem.
Following the 3G network shutdown, you may experience error messages on your device. You can manage this by removing the modem as per the steps below.

The Philips DreamStation 4G cellular modem release is delayed, to stay updated on DreamStation 4G cellular modem availability and stockists? Register your interest here >

Step 1: Open the modem door

Step 2: Pull the 3G modem out and close the modem door

Your DreamStation device, will continue to operate and store your therapy data without the 3G Modem. You can continue allowing your sleep therapy provider ongoing access to your data by leveraging the DreamStation’s Bluetooth© connectivity together with the DreamMapper app. You can find further instructions here >
All DreamStation devices come with an SD card. In addition to this, your device will store the last 6 months of your therapy data. Your sleep therapy provider can download therapy data from your device using this SD card.

DreamStation adapts to you

Featuring an intuitive, patient-driven design crafted with a selection of options to track and share your therapy data.

Philips DreamStation offers seamless wireless connectivity with built-in Bluetooth for a simple and reliable connection.

Philips DreamMapper app

your personalised tracking tool, integrates with your DreamStation machine via built-in Bluetooth^®, enabling you to track and share your therapy progress. To learn more about DreamMapper app Click here >

Download DreamMapper by clicking your app store icon below

Frequently asked questions

What is 3G?

3G is the third generation of wireless mobile telecommunications technology. Wireless technologies enable mobile devices to share data.

When is the 3G network closing down?

In Australia, the last 3G network is scheduled to shutdown from 28 October 2024.
In New Zealand, specific dates have not been communicated, but we understand it will be towards the end of 2025.

What will happen if my device has a 3G cellular modem?

If you have a DreamStation device with 3G cellular modem, your device will continue to store your therapy data. However, your device may no longer be able to make automatic calls to transmit your therapy data to your provider and DreamMapper. Your therapy data can continue to be uploaded via SD card or Bluetooth, which has been built into your device. More information can be found here DreamMapper | Philips. When available, you also have the option to upgrade your 3G cellular modem to a 4G cellular modem.

I have an error message with a Failed status 1-X (possibly 1-0, 1-1, 1-2 or 1-3), how do I resolve this?

When 3G is turned off, the device will likely present with a Failed status of 1-X (possibly 1-0, 1-1, 1-2 or 1-3)

Please remove the modem to resolve these error messages.
We recommend connecting your DreamStation via Bluetooth to the DreamMapper patient app.
If you have other error messages, please contact Philips on 1800 830 517 Australia (toll-free) or +61 2 919 0289 in New Zealand.

How can I transfer therapy data to my provider without cellular modem?

With Philips DreamStation Bluetooth connectivity, you can continue to transfer therapy data using the Philips Dream Mapper patient app. More information can be found here DreamMapper | Philips.

What are the steps to remove the SD card?

Locate the SD card slot on your device.

To remove the SD card, press on it and it will enable the SD card to release.
Remove the card.

Note: Your device will continue to operate so you can continue with your therapy.
An alert may appear the next time you turn on your device. Click to clear the alert so you can continue with your therapy.

How can I stay informed about the release of the 4G modem?

The new DreamStation 4G cellular modem is anticipated March 2025.

If you would like to be notified about DreamStation 4G cellular modem availability and stockists, please register your interest here >

*We provide this link for informational purposes only. The content on the linked website is not under our control, and we do not guarantee its accuracy or completeness. Any reliance you place on such information is strictly at your own risk. We are not responsible for the content of external websites.
*The new DreamStation 4G cellular modem is expected to be available in second half of 2025. However, this timeline is subject to change based on various factors, including manufacturing, supply chain, and regulatory considerations.