Healthcare Experience Solutions

Ambient Experience uptake room

For patients who are scheduled to undergo a PET/CT exam, the anticipation of a diagnosis can be intensely stressful. After injection, they are left alone in the uptake room, a time that is often characterized by anxiety and uncertainty. Anxiety and agitation in turn, can increase the uptake of radiopharmaceutical in the muscles and induce brown fat uptake, which makes it harder to distinguish possible tumors in the images.

 

The Ambient Experience uptake room solution is designed to help patients achieve a sustained sense of calm during the procedure, and to facilitate excellent clinical conditions and staff workflow.  It transforms a standard uptake room into a specialized environment that assists with each procedural step.

uptakeroom 3
uptakeroom 2

The Netherlands Cancer Institute - Antoni van Leeuwenhoek (NKI-AVL) hospital in Amsterdam teamed up with scientists from Philips Research Laboratories and conducted first-hand qualitative research1 with regard to the patient’s state of mind during this procedure. Although patients were asked to relax, the majority could not do so for long. Instead, physical and mental anxiety tended to increase. Investigators found in this study* that, by offering distraction through audiovisual intervention, many patients were able to relax more.

 

1Link to full story https://www.ncbi.nlm.nih.gov/pubmed/22570325

*Study results obtained by self-assessment questionnaire (STAI) for regular uptake room. Sample size: 50 patients. Source NKI-AVL, June 2012

Contact information

* This field is mandatory

Contact details

*
*
*
*

Company details

*
*
*

Our team

Werner Satter

Werner Satter

General Manager Experience Solutions

Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.
Patrick Lerou

Patrick Lerou

Director Business Development & Marketing EMEA

In his role Patrick and team provide strategic advice and implementable solutions to healthcare organizations that improve patient and staff experience. Working across EMEA has given him broad cultural knowledge and particular insight of patient and staff challenges. The common thread in his career for him is to put people on the front line at the center of decision making.