The power of Quick Scan at Rijnstate


Close collaboration unlocks clear insights
It was good to have a ‘fresh pair of eyes’ come in and look at our cardiac catheterization rooms. Together with our Philips colleagues, we have created a strong platform for long-term collaboration that will improve the performance of our cath labs.”

Caroline van Kouwen

Cath Lab Department Manager Rijnstate

Challenge

Rijnstate is based at four sites in the Netherlands. The hospital is recognized nationally for its expertise in numerous areas, such as acute patient care and the treatment of cardiovascular disorders.

“We were planning to construct a new cath lab with a wafting room and two new catheterization rooms – and we wanted to renovate a number of working areas in the department as well. I needed to see what options we had to improve our work process and set-up in the new department, and I wanted insight into whether two new rooms would be sufficient or whether we’ soon need a third new catheterization room.”

Solution

Philips Quick Scan department-wide analysis of various quality parameters; data exports combined with interviews and observations inside the
department – leading to clear conclusions and a basis for long-term planning.

Analyzing room occupancy, procedures, change-over times, patient waiting times, stock management and patient satisfaction for the two cardiac cauterization rooms.

Benefits

  • Clear baseline defined for the long-term discussions and planning.
  • Identified clear opportunities for short-term improvements.
  • Optimization of facilities without requiring further expansion.
  • A performance-based solution partnering approach (data-driven, objective, focusing on unique customer needs).
*Results from case studies are not predictive of results in other cases. Results in other cases may vary.

Cardiac careflow optimization


Cardiology Performance Improvement Consulting
The Philips consultants were very thorough in their review and assessment of our processes and experiences. From comprehensive analyses came a targeted list of improvement opportunities we feel certain will reinforce our commitment to exceptional patient care and sustain us as we move forward.”

Aki Haukilahti, CFO Heart Hospital TaUH

Tampere, Finland

Challenge

Identify areas of improvement in work processes and premises usage for the cardiac catheterization labs and heart surgery department of the Heart Hospital at Tampere University Hospital (TaUH).

Solution

Assessment of processes by using careflow mapping for the cardiac catheterization labs and heart surgery department to identify and guide improvements to enhance patient experience, promote staff well-being and improve operations.

Benefits

  • Increased utilization of cath labs and heart surgery rooms.
  • Streamline workflow by creating interfaces for strong integration of IT systems.
  • Expand the role of nursing, allowing physicians to focus on core activities.
*Results from case studies are not predictive of results in other cases. Results in other cases may vary.

The new Cardiac Care Center


Tikur Anbessa Specialised Hospital (TASH)
We want to transform cardiology care in Ethiopia, and in Philips we have a strong partner that understands our requirements and is able to provide us with a comprehensive hospital solution for state-of-the-art diagnosis and treatment of cardiac diseases, including capability building and skills transfer.”

H.E. Ato Amir Aman

Minister of Health, Federal Democratic Republic of Ethiopia

Challenge

With a backlog of 6000+ procedures, affecting adults, children, it was clear that a state of the art cardiovascular care center was needed. This specialist facility's goal is to decrease cardiac disease mortality rate, expand the available clinical staff with CVD expertise and overcome budget challenges for investments.

Solution

Based on the feasibility study, Philips offered a turnkey construction of the new cardiac center, the delivery of goods, maintenance plan of 5 years for the equipment and education program to enhance clinical expertise*.
 

  • Capacity planning
  • Functional planning
  • Technology planning
  • Space planning
  • Concept design

Benefits

  • Efficiently utilizing the available space during facility planning.
  • Selected the right technology for clinical services.
  • Early visualization of spatial flow (patient & staff) in the facility.
  • Predictability of capital spending at early phase.
*In the project Philips delivered the following services: coordination concept design, volume design, cluster lay-out, construction budgeting.

Chicago Cardiac Catheterization Suite


A new standard

Challenge

Transforming the Cardiac Catheterization Suite into a more efficient, forward-thinking and customer friendly environment; a lab built for tomorrow – a state-of-the-art referral center for the region offering exceptional patient and family experience.

 

Solution

  • 360 assessment with on-site experience workflow improvement analysis
  • Service design strategy with definition of point of care touch points and patient experience scenario
  • Concept design including optimization of patient, staff and supply flow optimization
  • Ambient Experience solutions for patient holding areas and radial lounge

Benefits

  • 97% overall patient satisfaction
  • 22% reduction in staff steps
  • 7% increase in procedure volume
  • 75% facility satisfaction score
Data: Press Ganey Chicago Cardiac Catheterization Post Occupancy Study 2018
*Results from case studies are not predictive of results in other cases. Results in other cases may vary.