Sydney, Australia – Following the global company announcement on June 14, 2021, Royal Philips (NYSE: PHG; AEX: PHIA) today provides an update on the local corrective action authorised by the Therapeutic Goods Administration (TGA) for specific Philips Bi-Level Positive Airway Pressure (Bi-Level PAP), Continuous Positive Airway Pressure (CPAP), and mechanical ventilator devices to address identified potential health risks related to the polyester-based polyurethane (PE-PUR) sound abatement foam component in these devices. The majority of the affected devices within the advised 5-year service life are in the first-generation DreamStation product family.
Globally, Philips has produced millions of Bi-Level PAP, CPAP and mechanical ventilator devices using the PE-PUR sound abatement foam. Despite a low complaint rate (0.03% in 2020), Philips determined based on testing that there are possible risks to users related to this type of foam. The risks include that the PE-PUR foam may degrade into particles which may enter the device’s air pathway and be ingested or inhaled by the user, and the foam may off-gas certain chemicals. The foam degradation may be exacerbated by use of unapproved cleaning methods, such as Ozone*, and high heat and high humidity environments may also contribute to foam degradation. Following consultation with the TGA, Philips is undertaking an urgent product defect correction to inform patients and customers in Australia of potential impacts on patient health and clinical use related to this issue, as well as instructions on actions to be taken. “We deeply regret any concern and inconvenience that patients using the affected devices will experience because of the proactive measures we are announcing today to ensure patient safety,” said Frans van Houten, CEO of Royal Philips. “In consultation with the relevant regulatory agencies and in close collaboration with our customers and partners, we are working hard towards a resolution, which includes the deployment of the updated instructions for use and a comprehensive repair and replacement program for the affected devices. Patient safety is at the heart of everything we do at Philips.”
Urgent product defect correction advice for patients and customers Based on the latest analysis of potential health risks, the product defect correction advises patients and customers to take the following actions: Philips has established a registration process that provides instructions on how to locate an affected device Serial Number and will guide users through the registration process. To register affected devices, patients, users, or caregivers are advised to log onto the product correction website: www.philips.com/SRC-update. Possible health risks The company continues to monitor reports of potential safety issues as required by medical device regulations and laws in the markets in which it operates. To date, there have been no reports of death as a result of these issues. Philips has received reports of possible patient impact due to foam degradation. The potential risks of particulate exposure include headache, irritation, inflammation, respiratory issues, and possible toxic and carcinogenic effects. The potential risks of chemical exposure due to off-gassing include headache, irritation, hypersensitivity, nausea/vomiting, and possible toxic and carcinogenic effects. Philips has received no reports regarding patient impact related to chemical emissions. Repair and replacement program In Australia, Philips is working with the local regulatory agencies on the launch and implementation of the permanent corrective action. The company will replace the current sound abatement foam with a new material and has already begun the preparations, which include obtaining the relevant regulatory clearances. While Philips aims to address all affected devices in scope of this correction, the company is currently unable to confirm the repair or replacement timeframes and will do so when this information is available. Consumer law rights under the Australian Consumer Law are in addition to any remedy that Philips may provide. Additional information For more information on the status of the product defect correction as well as instructions for customers, users and physicians, affected parties may contact their local Philips representative or visit www.philips.com/SRC-update. *Potential Risks Associated With The Use of Ozone and Ultraviolet (UV) Light Products for Cleaning CPAP Machines and Accessories: FDA Safety Communication.
Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips generated 2020 sales of EUR 17.3 billion and employs approximately 77,000 employees with sales and services in more than 100 countries. News about Philips can be found at www.philips.com/newscenter.
Sarah Al-Hashimi Corporate Communications Manager Philips, Australia & New Zealand E-mail: sarah.al-hashimi@philips.com
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