West Moreton Health’s Community and Rural Services executive director Melinda Parcell said the MeCare model of care had been adapted for COVID-19 patients with milder symptoms. “West Moreton Health has expanded its hospital capacity as part of its response to the COVID-19 outbreak, but we have also considered how we can use existing technology and innovation to provide safe care within the community setting. It means people can receive the care they need in the comfort of their own homes and we are also eliminating the risk of transmission in the hospital setting, where other vulnerable people may be receiving care.”
Depending on their acuity and care needs, COVID-19 patients can be cared for at home under either the moderate or ‘lite’ model. Moderate model patients are given tablets and health devices so they can measure their temperature, blood pressure and oxygen saturation levels and respond to regular health surveys to track their health progress. Others who require less supervision can use their own mobile device to receive remote support via Philips’ enterprise remote patient monitoring platform (eCareCoordinator).
The health information recorded on each of these devices is monitored by West Moreton Health’s virtual care team, which can provide timely intervention through phone calls, videoconferencing and in-home visits as needed.
Philips Australia and New Zealand Managing Director Matt Moran said well-designed virtual hospital programs enabled health systems to best leverage clinical resources to ensure patient care was not compromised. “In partnership with West Moreton Health, we are proud of the virtual capability of MeCare now being leveraged to manage COVID-19 patients,” he said. “Supported by Philips technology, a small group of highly trained West Moreton clinicians are able to deliver care to a large amount of people in the community.”
“This is possible because these clinicians are able to provide timely intervention to only those participants needing care, while smart clinical decision support tools highlight those at greatest need. Using the right technology and the most appropriate ratio of clinicians to patients is a crucial success factor a time when resources must be conserved,” Mr Moran said.
For more information on Philips’ enterprise remote monitoring platform (eCareCoordinator), click here.