Terminology | Description |
Asset Description | Philips internal asset description |
Asset ID | Philips internal asset number |
Case - Priority | 1 - Critical Need |
Case activity -Type | Problem Reported by customer |
Case Number | Philips internal case number |
Case Origin | Phone: case reported via Philips Customer Care center by phone Web: cases reported via Customer Services Portal |
Case Status | New: Case is logged. In Process: Philips Service Engineer is handling the case Fixed: Reported issue has been solved. Closed: Case is closed and archived. |
Custom Asset Name | Customized asset name entered by Customer Portal Manager |
Event Type | Corrective Maintenance |
Expiration Status (Contracts) | Green: >90 days from today Yellow: >30 and <90 days from today Red: <30 days from today |
Functional Location Description | Physical location of the device/asset as per Philips install base records |
Install Date | Installation date as per Philips install base records |
Line Item Description | Description of the Philips contract |
Line Item Number | Entitlements number from Philips Contract Number associated to this asset |
PO | Purchase Order |
Product Modality | Group of Product family such as: |
Report Closure Date | Closure date reported by Philips Service Engineer |
SAP SWO | Internal Philips SAP reference number |
Serial Number | Serial Number of the Asset |
Service Contract | Philips Service Contract Number |
Service Performance & Quality Report | If entitled for your asset, you're able to download the Service Performance and Quality Report for this asset |
Service Type | Onsite |
Ship To | Account to which the contract has been sold to |
Status | Active, Inactive, … |
Technical ID (Tech ID) | Philips internal technical ID |
UDI | Unique Device Identifier |
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