I received a DreamStation Go

This page relates to your replacement DreamStation Go Auto CPAP device.

It will replace your current DreamStation Go device, including DreamStation Go CPAP or Auto CPAP. The device shown may vary in appearance to your device.

If you have a different device or you are not sure what device you have, please contact Philips.

This is not intended to replace your user manual. Please refer to your user manual or contact your health care provider should you have any questions about your device or treatment.

Don’t forget to download the DreamMapper app to help track your progress, set goals and get helpful tips.

Our goods and services come with guarantees that cannot be excluded under the Australian and New Zealand Consumer Law. Your rights under the Australian and New Zealand Consumer Law are in addition to any remedy the local Philips entity may provide you.

Return and setup instructions (748.0KB)

Return instructions for New Zealand (87.0KB)

DreamStation Go User Manual (4.03MB)

Full product details

This is not intended to replace your user manual. Please refer to your user manual or contact your health care provider should you have any questions about your device or treatment.

Don’t forget to download the DreamMapper app to help track your progress, set goals and get helpful tips.

Our goods and services come with guarantees that cannot be excluded under the Australian and New Zealand Consumer Law. Your rights under the Australian and New Zealand Consumer Law are in addition to any remedy the local Philips entity may provide you.

Philips DreamStation Go Setup Instructions

Do not return

Please keep the following device components and accessories from your current device, you may need them to setup your replacement device (if applicable).

Please follow the “Accessory Cleaning and Inspection Instructions” provided and if you notice any black foam particles, please contact Philips.

Humidifier

Mask

Power Cord

Tubing

microSD Card

1

Disassemble your current device

Disconnect the power cord, tubing and mask.
Disconnect humidifier (if applicable), ensuring the water chamber is empty. Slide the release latch on the bottom of the humidifier and gently pull the humidifier away from the device.
Disconnect battery (if applicable). Slide the release latch on the bottom of the battery and gently pull the battery away from the device.
Remove microSD card (if applicable). You may remove the filter and use it to push in on the microSD card to push the microSD card out of the device.
Please follow the “Accessory Cleaning and Inspection Instructions” provided and if you notice any black foam particles, please contact Philips.

Note: Keep your current microSD card.

2

Assemble your replacement device

Remove the replacement DreamStation Go device and User Manual from the box.
Insert your microSD card, using the filter to push it in if required (if applicable).
Connect your current and cleaned humidifier to your replacement device (if applicable), by removing the end cap panel from the device by pulling from either side of the panel and then sliding them together until they snap into place.
Connect your current battery to your replacement device (if applicable), by removing the end cap panel from the device by pulling from either side of the panel and then sliding them together until they snap into place.
Connect your current and cleaned mask and tubing (or your new tubing provided) to the replacement device.
Connect power cord to the replacement device and wall electrical outlet.

Note: If you use DreamMapper, update your replacement device serial number information in the settings of your DreamMapper account/app (if applicable). It is important to wait until after you have completed the previous steps to do this.

Turn on the replacement device and ensure proper operation.
Please refer to the User Manual for more detailed information about the device and operation, including cleaning and adjusting your patient settings. Images may vary.

Philips DreamStation Go | Return and Setup Instructions

Philips | DreamStation Go | Mask connections and tubing support

DreamStation Go Instructional video

Philips | DreamStation Go | Changing and maintaining filters

Return Instructions for your old device

1

Return your old device to Philips

It is very important for Philips to work with our patients to ensure the return of affected devices under our Urgent Product Correction in Australia and Recall Product Correction in New Zealand. More information in relation to the correction is on the Philips website at: www.philips.com/src-update.
The return shipment for your old device is pre-paid, so there is no charge to you.
If you are in New Zealand, please go to www.philips.com/src-update or click on this link for details on how to return your old device to Philips.

If you are in Australia, please follow the Australia Post return process to return your old device to Philips:

Go to: return.auspost.com.au/Philips
Input the serial number of your old device as the reference number and your email address.
Then input your personal details, including your address. Review and accept the terms and conditions. You can choose to print your own label or print in store.
Take your old device and your confirmation email from Australia Post to your nearest Australia Post location.
At the post office, Australia Post will provide you with packaging for your old device to be placed in.
Once you have packaged your old device, provide it to Australia Post for return to Philips.

Do not return your mask, tubing, power cord, humidifier, battery or microSD card (if applicable).

Return and setup instructions (748.0KB)

Return instructions for New Zealand (87.0KB)

1800 830 517 in Australia (toll-free) or
+61 2 9151 0289 in New Zealand

Cleaning your DreamStation Go

Before resuming therapy on your replacement machine, visually inspect the following accessories for evidence of black foam particles:

Tubing
Mask components (mask, cushions and integrated tubing)
Humidifier tank and seals (if applicable)

If there is no evidence of black foam particles on any of these components:

Clean each component per their respective instructions for use.
Reassemble and resume therapy on your new device.

If visible black foam particles are evident on any of these components:

Contact your equipment provider for replacement (prior to restarting therapy).
Keep components for verification by the Homecare Provider.

Please follow these “Accessory Cleaning and Inspection Instructions” provided and if you notice any black foam particles, please contact Philips on the number below.

Before you begin cleaning:

Unplug your device before cleaning

Do not submerge device in water

Daily

Humidifier:

Let the humidifier cool down before removing the water tank.
Remove water tank from device and empty contents.
Submerge water tank in warm, soapy water. Rinse thoroughly. Completely air dry.

Weekly

Reusable filter:

Rinse the reusable filter at least once every two weeks with warm tap water and allow to dry completely before reinserting into the device.

Machine:

Wipe down the outside of the machine with a dampened cloth with water and mild detergent.

Tubing:

Disconnect the tubing from the device and mask.
Hand wash in warm water and mild detergent. Rinse thoroughly. Completely air dry before reconnecting.

Monthly

Disposable filter:

If you use a disposable filter, replace the disposable filter after 30 nights of use. Do not rinse.

Reusable filter:

Replace the reusable filter every 6 months.

Tubing:

Replace every 6 months.

Questions?

1800 830 517 in Australia (toll-free) or
+61 2 9151 0289 in New Zealand.

Thank you for your cooperation in this effort.

Please refer to your user manual for further information on using your replacement DreamStation Go device including cleaning and adjusting your patient settings. Images may vary.

For further assistance, please visit www.philips.com/src-update or contact Philips on 1800 830 517 in Australia (toll-free) or +61 2 9151 0289 in New Zealand, or your homecare provider.