Urgent Product Defect Correction in Australia (Recall for Product Correction in New Zealand)

Philips Sleep and Respiratory Care Devices – Australia and New Zealand

I would like to speak with someone.

I would like to speak with someone.

If you are still awaiting your replacement device, we may need more information from you.

We are experiencing a high volume of calls and wait times may be longer than normal.

Additional questions are answered here

Urgent Product Defect Correction in Australia (Recall for Product Correction in New Zealand) of CPAP, BiPAP and Ventilators relating to the PE-PUR sound abatement foam

I have not yet registered my affected device / need to change my registration information.
Questions regarding registration, updating contact information (including address), or to cancel a registration.

1800 009 579 in Australia
or
0800 578 297 in New Zealand

I have registered my affected device, but have not yet received a replacement.
If your device has been registered but you have not received a replacement device, additional information may be required.

1800 830 517 in Australia (toll-free)

or

+61 2 7255 2450 in New Zealand

I have general DreamMapper questions or DreamMapper connection issues.

1800 830 517 in Australia (toll-free)

or

+61 2 7255 2450 in New Zealand

I was instructed to provide my device settings to Philips.

1800 830 517 in Australia (toll-free)

or

+61 2 7255 2450 in New Zealand

I have a question about my replacement device.

For more information about your replacement device including video instructions click here.

For further assistance, please contact Philips on 1800 830 517 in Australia (toll-free) or +61 2 7255 2450 in New Zealand selecting option 1, or your homecare provider.

1800 830 517 in Australia (toll-free)

or

+61 2 7255 2450 in New Zealand

Mask with Magnets or Power Cord Notifications

I have questions about the recent Mask with Magnets or Power Cord notifications.

Mask with Magnets

Additional questions can be found here >

Power Cord

Registration information can be found here >

1800 830 517 in Australia (toll-free)

or

+61 2 7255 2450 in New Zealand
How can I tell if a recent call, letter or email is really from Philips?
How can I tell if a recent call, letter or email is really from Philips?
I received a call or email from someone claiming to be from Philips

We are currently reaching out to some patients via email, mail, phone, and text and will ask for additional information to complete the correction. It is possible to see different phone numbers from Philips call centers or emails from different email addresses. We understand this can be concerning and want to remind you of the following ways you can confirm whether a contact is from Philips:

If you are receiving a replacement device, we will never request the following information from you over phone or email: bank, financial or insurance information.

We may request contact information or current device settings.

Communications will typically include items such as your serial number.

If we have attempted to reach you through multiple avenues the request may appear very generic in nature and will contain a Philips customer service number.

We are working with several partners to improve responsiveness and we are using their email domain names in some communications, including:

@philips.com for 1:1 Philips customer service communications

@amer.ph.mc.philips.com or @apac.ph.mc.philips.com for Philips notifications

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Urgent Product Defect Correction in Australia (Recall for Product Correction in New Zealand)

Philips Sleep and Respiratory Care Devices – Australia and New Zealand

Urgent Product Defect Correction in Australia (Recall for Product Correction in New Zealand) of CPAP, BiPAP and Ventilators relating to the PE-PUR sound abatement foam

Mask with Magnets or Power Cord Notifications

I received a call or email from someone claiming to be from Philips

We are working with several partners to improve responsiveness and we are using their email domain names in some communications, including: