Received a DreamStation SRC recall

DreamStation

Information for patients and caregivers who have received a DreamStation as a replacement for your current DreamStation device

This page relates to your replacement DreamStation device, including DreamStation Auto CPAP, Auto BiPAP, BiPAP autoSV or BiPAP AVAPS.

This will replace your current DreamStation device, including DreamStation CPAP Pro, Auto CPAP, Auto BiPAP, BiPAP autoSV or BiPAP AVAPS. The devices shown may vary in appearance to your device.

If you have a different device or you are not sure what device you have, please contact Philips.

This is not intended to replace your user manual. Please refer to your manual or contact your health care provider should you have any questions about your device or treatment.

Your replacement device should have been set as per your prescription or current device settings. If the settings are different on your replacement device, please contact Philips.


Don’t forget to download the DreamMapper app to help track your progress, set goals and get helpful tips. 

Our goods and services come with guarantees that cannot be excluded under the Australian and New Zealand Consumer Law. Your rights under the Australian and New Zealand Consumer Law are in addition to any remedy the local Philips entity may provide you.

Your replacement device should have been set as per your prescription or current device settings. If the settings are different on your replacement device, please contact Philips.


Don’t forget to download the DreamMapper app to help track your progress, set goals and get helpful tips. 

Our goods and services come with guarantees that cannot be excluded under the Australian and New Zealand Consumer Law. Your rights under the Australian and New Zealand Consumer Law are in addition to any remedy the local Philips entity may provide you.

Philips DreamStation Setup Instructions

Please remove and keep your current accessories, if applicable (including your humidifier, mask, tubing and SD card) to use with your replacement device.

SD Card

Tubing

Mask

Humidifier

Modem

Power Supply

Power Cord

1

Disassemble your current device

 
  • Disconnect the power cord, tubing and mask. 
  • Disconnect humidifier (if applicable), ensuring the water chamber is empty. Press the grey release button on the side of the humidifier and gently pull the two components apart. 
  • Disconnect modem and remove SD card (if applicable).
  • Please follow the “Accessory Cleaning and Inspection Instructions” provided and if you notice any black foam particles, please contact Philips.

2

Assemble your replacement device

 
  • Remove the replacement DreamStation device and User Manual from the shipping box. 
  • Insert your modem (if applicable).
  • Slide your current and cleaned humidifier and replacement device together until they snap into place (if applicable).
  • Connect your current and cleaned mask and tubing (or your new standard flexible tubing provided) to the replacement device.
  • Connect power cord to the replacement device and wall electrical outlet.
  • Turn on the replacement device and ensure proper operation.
  • Please reference the User Manual for more detailed information about the device and operation.
  • Your device is now ready to use.
  • If you use DreamMapper, update your device serial number information in DreamMapper. It is important to wait until after you have completed the previous steps to do this.
Philips DreamStation 2 CPAP Setup and Use
Philips DreamStation | Return and Setup Instructions
Philips DreamStation setup with humidifier
Philips DreamStation setup with humidifier
Simple device operation for DreamStation
Simple device operation for DreamStation
DreamStation PAP: Basic menu navigation
DreamStation PAP: Basic menu navigation
Understanding feedback from the DreamStation
Understanding feedback from the DreamStation
DreamStation PAP: How to install and use a cellular modem
DreamStation PAP: How to install and use a cellular modem
Changing filters on the DreamStation
Changing filters on the DreamStation
Removing SD card from DreamStation
Removing SD card from DreamStation

Return Instructions for your old device

1

Return your old device to Philips

  • It is very important for Philips to work with our patients to ensure the return of affected devices under our Urgent Product Defect Correction in Australia and Recall for Product Correction in New Zealand. More information in relation to the correction is on the Philips website at www.philips.com/src-update.
  • The return shipment for your old device is pre-paid, so there is no charge to you.
  • Do not return your mask, tubing, power supply and cord, humidifier, modem or SD card (if applicable).
  • If you are in New Zealand, please go to www.philips.com/src-update for details on how to return your old device to Philips.


If you are in Australia, please follow the Australia Post return process to return your old device to Philips: 

  • Go to: return.auspost.com.au/Philips
  • Input the serial number of your old device as the reference number and your email address.
  • Then input your personal details, including your address. Review and accept the terms and conditions. You can choose to print your own label or print in store.
  • Take your old device and your confirmation email from Australia Post to your nearest Australia Post location.
  • At the post office, Australia Post will provide you with packaging for your old device to be placed in.
  • Once you have packaged your old device, provide it to Australia Post for return to Philips.

1800 830 517 in Australia (toll-free) or
+61 2 9151 0289 in New Zealand

Cleaning your DreamStation

Before resuming therapy on your replacement machine, visually inspect the following accessories for evidence of black foam particles:

 

  • Tubing 
  • Mask components (mask, cushions, and integrated tubing) 
  • Humidifier tank and seals (if applicable)  

 

If there is no evidence of black foam particles on any of these components:

  • Clean each component per their respective instructions for use.
  • Reassemble and resume therapy on your new device.

 

If visible black foam particles are evident on any of these components: 

  • Contact your equipment provider for replacement (prior to restarting therapy).
  • Keep components for verification by the Homecare Provider.

 

Please follow these “Accessory Cleaning and Inspection Instructions” provided and if you notice any black foam particles, please contact Philips on the number below.

Philips DreamStation 2 CPAP Cleaning and Maintenance
Philips DreamStation cleaning

Before you begin cleaning:

Unplug your device before cleaning

Do not submerge device in water

Always use distilled water in your humidifier tank

Daily

Humidifier:

  • Let the humidifier cool down before removing the water tank.
  • Remove water tank from device and empty contents.
  • Submerge water tank in warm, soapy water. Rinse thoroughly. Completely air dry.
  • Refill the humidifier with distilled water to avoid mineral deposit build-up.

Weekly

Reusable filter:

  • Rinse the grey reusable filter at least once every two weeks with warm tap water and allow to dry completely before reinserting into the device.

 

Machine:

  • Wipe down the outside of the machine with a dampened cloth with water and mild detergent.

 

Tubing:

  • Disconnect the tubing from the device and mask.
  • Hand wash in warm water and mild detergent. Rinse thoroughly. Completely air dry before reconnecting.

Monthly

Disposable filter:

  • Replace the light-blue ultra-fine disposable filter after 30 nights of use. Do not rinse.

 

Reusable filter:

  • Replace the grey reusable filter every 6 months.

 

Tubing:

  • Replace every 6 months.

Questions?

1800 830 517 in Australia (toll-free) or
+61 2 9151 0289 in New Zealand.

Thank you for your cooperation in this effort.

Please refer to your user manual for further information on using your replacement DreamStation device including cleaning and adjusting your patient settings. Images may vary.

For further assistance, please visit www.philips.com/src-update or contact Philips on 1800 830 517 in Australia (toll-free) or +61 2 9151 0289 in New Zealand, or your homecare provider.

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