Healthcare consulting
Clinical services plan for performance improvement and growth
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Collaborating to create a Strategic Growth Plan focused on performance improvement
Augusta University Health (AU Health) sought to develop a strategic and comprehensive plan for actionable clinical growth.
Philips worked closely with AU Health’s management and clinical staff to identify key clinical program strategies and areas of opportunity that would allow AU Health to achieve market growth and rapidly transition to a value provider.
A Strategic Growth Plan was developed, integrating many performance improvement project recommendations. The Philips-AU Health team also established work streams to assess, recommend, and implement change initiatives for the next-level clinical service areas.
Our Approach
The Philips team assessed 14 clinical programs (product lines) to measure performance and identified programs with the greatest growth potential. Four clinical programs were selected for ‘deep-dive’ review: The consultants also developed a Clinical Services Toolkit to enable AU Health to self-complete future clinical service reviews and program development for the remaining product lines.
Market attractiveness summary
Market attractiveness scoring is an overall assessment of opportunities available in AU Health’s service area for each product line.
Clinical services toolkit
Process timeline and process instructions
Document templates to guide discussions
A Clinical Services Toolkit was created to enable AU Health to identify and implement change initiatives for the next-level clinical service areas.
Results*
Operational plans were developed for each of the selected programs and an overall Strategic Growth Plan was established focusing on healthcare performance improvement recommendations. Using the new Clinical Services Toolkit, AU Health has established work streams to assess, recommend, and implement change initiatives for the next-level clinical service areas. * Results from case studies are not predictive of results in other cases. Results in other cases may vary. Operational plans were developed for each of the selected programs and an overall Strategic Growth Plan was established focusing on healthcare performance improvement recommendations. Using the new Clinical Services Toolkit, AU Health has established work streams to assess, recommend, and implement change initiatives for the next-level clinical service areas. Operational plans were developed for each of the selected programs and an overall Strategic Growth Plan was established focusing on healthcare performance improvement recommendations. Using the new Clinical Services Toolkit, AU Health has established work streams to assess, recommend, and implement change initiatives for the next-level clinical service areas.
AU Health is implementing the Strategic Growth Plan including initiatives based on the project recommendations. These applications aided AU Health in moving from a fee-for-service to fee-for-value provider.
AU Health is implementing the Strategic Growth Plan including initiatives based on the project recommendations. These applications aided AU Health in moving from a fee-for-service to fee-for-value provider.
AU Health is implementing the Strategic Growth Plan including initiatives based on the project recommendations. These applications aided AU Health in moving from a fee-for-service to fee-for-value provider.
Meet our team
Mel Allen, JD, MBA, FACHE Principal and Practice Operations Lead
Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.
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Shyma Adams Consultant
Shyma supports the delivery of strategic consulting services using her expertise in healthcare performance improvement, project management, and data analytics. She has helped create and implement unique solutions for complex health systems.
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