Two hikers climbing rocky terrain under a blue sky, with one person helping the other up the rocks.

Australia report

Building trust in healthcare AI

Perspectives from patients and professionals

Australia research

AI has taken the world by storm in recent years, including healthcare. Yet its full potential remains untapped.

This year’s Future Health Index report explores this potential, how AI is already helping clinicians and patients today, and what is needed to build trust in healthcare AI, enabling better adoption of the technology and better patient outcomes.

The largest global survey of its kind, analysing the perspectives of healthcare professionals and patients on the use of AI and digital technologies in healthcare.

Circular infographic showing that 70% of patients have waited to see a specialist, with the average longest wait reported as 81 days.

Long wait times are leading to worsening health

Widespread delays have consequences. Patients report worsening health due to not seeing a doctor sooner.

Stacked graphic showing how clinicians’ time is divided: 35% report spending less time with patients and more on administrative tasks, 49% spend the same amount of time on both, and 16% spend more time with patients and less on administrative tasks.

Healthcare professionals are losing valuable clinical time with patients

Increasing admin is preventing healthcare professionals from doing what they love most: spending time with patients.

Bar chart illustrating healthcare leaders’ expectations for AI-enabled solutions: 90% aim to expand capacity to serve more patients, 83% to triage patients to the right care setting, 82% to reduce patient wait times, and 79% to increase face-to-face time with patients.

AI can deliver better care, faster

Healthcare professionals believe that AI can enable their departments to serve more patients, more effectively.

Download the full Australia report

Global report

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Local reports

The Future Health Index is commissioned by Philips

For this year’s Future Health Index, we conducted proprietary quantitative research involving almost 2,000 healthcare professionals and over 16,000 patients across 16 countries (Australia, Brazil, Canada, China, France, Germany, India, Indonesia, Japan, Netherlands, Saudi Arabia, Spain, South Africa, South Korea,the United Kingdom and the United States). Two quantitative surveys were carried out by Accenture Song, the world’s largest tech-powered creative group employing a methodology of online (CAWI) surveying. The surveys were conducted from December 2024 to April 2025.

For a full methodology and list of sources, click here