About us
Company address
Philips Online Shop is a company registered and established in [city], [Country] with [tax registration]
Company legal registered address:
[registered company name]
Attention: Philips Online Shop
[Street + number]
[City, Postal code]
[Country]
*Please don't use this address to return your order. To contact us directly please use our Philips Online Shop Call Center phone number.
Payments
Accepted payment methods
We accept the following payment methods: [Category, f.e. Credit cards]
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[Category, f.e. Debit cards]
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[Category, f.e. Other payment methods]
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You can safely enter all your payment detail. Our secure server encrypts all submitted information.
My credit card did not get accepted
There are multiple reasons for a failed credit card transaction. In case you encounter problems you can contact the Philips Online Shop Call Center by phone. Please provide them with any error message numbers you may have received, as well as the order number from the shopping cart.
Credit card charges and charge appearance
We will not bill you until your product(s) are shipped. In case you ordered multiple items which are shipped separately you will be billed each time an item is shipped. The charge will appear on your credit card as DRI*Philips Shop
Entering the credit card number
Your card number should be entered as a continuous string of numbers
Prevent card misuse
We take sensible security measure to protect all our customers and Philips. We may make random security checks on orders. If we need to contact you to verify information, we will hold your order until we reached you. To help us, please provide a telephone number and an e-mail address where we can contact you during daytime hours. Please make sure you check the e-mail you used to place the order. In some circumstances we may ask you to provide an alternative method of payment. To contact us directly please use our Philips Online Shop Call Center phone number.
Shipping address
If you have ordered a product, a shipping information page will be displayed. Here you can enter a separate shipping address. Also you can choose your preferred shipping method
Billing address
For credit card verification you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
Ordering
Pricing
All prices are listed in [Currency]
Sales tax and other taxes
All products are priced including [name of sales tax] and other taxes. We also show the tax on the checkout and your order details. We are not able to make any tax-free sales.
Order overview
If you would like to view or print your order follow these steps:
1. Go to ‘Search order’ on the top of the page
2. Fill in order number and e-mail address
4. Click on 'view details'
5. Print the order page
Shipping and delivery
Track your shipment
Tracking information is available on most orders. You will find the information in the shipment confirmation e-mail from the Philips Online Shop. Click on the link in the e-mail to find the location of your parcel or check your order status.
You can also track your order via the Philips Online Shop by following these steps:
1. Go to ‘Search order’ on the top of the page
2. Fill in order number and e-mail address
4. Click on 'view details'
5. Click on ‘track shipment’
If you have a problem tracking your order, you can contact the Philips Online Shop Call Center by phone {0}.
Change shipping address or method
Unfortunately, you cannot change your shipping address or shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
Q15.Delivery methods and costs
Philips Online Shop ships the goods with {carrier}. Shipping is fully insured and secure. Upon delivery the goods will not be unpacked and installed. Please make sure that the order receipt is signed by the receiver.
The shipping costs will be automatically calculated and displayed before you proceed to the checkout.
You can also see the delivery costs on the order acknowledgment e-mail and on your online order overview.
Q16.Shipment times
You will receive a Shipping Confirmation e-mail as soon as your order leaves our warehouse.
We aim to give the highest levels of customer satisfaction and orders placed at or before [time, f.e. 9 am] will typically be shipped on the same working day, if:
Payment has been received before our cut-off time [time, f.e. 9 am]
- The order contains only standard, non-customized products (customized orders typically take longer to be processed)
- Item is in stock
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Support
Technical support
For most Philips products, we have extensive support information, such as frequently asked questions, manuals, software, tutorials and more. In case you prefer to speak to Philips Consumer Care contact us via phone {0}.
Guarantee
The warranty details for the purchased Philips product will be listed in the warranty card supplied with the product. For all products we provide at least one year warranty. Please call Philips Consumer Care {0} for additional support or visit our support information webpage.
Refunds and returns
Return and refund for products
You may return products to Philips and you will obtain a refund of the price of the returned product. For more information read our General Terms & Conditions of Sale or contact the Philips Online Shop Consumer Care {0}. The agent representative will guide you through the process.
Refund process
Your refund will be issued after we receive your item(s) at the Philips returns center. As soon as we receive your item(s), we will arrange a refund to the payment card you used for your order. You can expect a refund within a maximum of 10 working days of our receiving your return, depending on your original payment method. Credit card refunds will be sent to the card-issuing bank within 10 working days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account. We will refund the relevant part of the purchase price for that product together with the product's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. Please ensure you send all original parts. We reserve the right to charge for any accessories or parts missing from the product's original shipment to the payment card you used for the order. Please call Philips Online Shop Consumer Care {0} for additional support
Refund credit amount on credit card
Your refund credit will appear on your card within {refund_dayscountry} working days of us receiving your returned product.
Returning damage, defective or incorrect products
If you have received a damaged, defective or incorrect product(s) please contact our Philips Online Shop Consumer Care {0}. An agent will guide you through the process of returning the product(s)
Please place the product in its original packing if possible, make sure it is well protected to avoid any damage. Check if all contents are included, also the manuals and accessories.
Products damaged in transit
If the carton or contents have been damaged in transit, you can return the product(s) to us within the Return Guarantee period for exchange. Please check if your order is delivered correctly. The product carton should be sealed and unopened. If you are unhappy with the state of delivery, please do not accept it and ask for the delivery agent to return the products to us. Please always contact the Philips Online Shop Consumer Care by phone {0}. The agent representative will help you with the necessary steps.
Defective products
In the unlikely event that you have a product with a defect, you have the right to return it within the Return Guarantee period. Please keep all the packaging materials, accessories and warranty information that accompanied your product as this may be needed should there be a defect. If you choose to return the product, you can contact the Philips Online Shop Call Center by phone {0}. The agent representative will help you with the necessary steps.
Cancel your order(s)
Orders are automatically processed. Therefore it is NOT possible to cancel an order between the time that you placed the order and the delivery.
Exception: pre-orders can be cancelled before the release date.
For more information contact the Philips Online Shop Consumer Care by phone {0}.
Promotions
Coupons & Discount
.Discounts are provided by using promotional codes. If you have received a promotional code, please enter it in the field provided during the online checkout process. The promotional code is case-sensitive so type it exactly as it appears in your offer. Promotional codes may only be used during the time period specified. Your discount or special offer will be applied when your order is submitted.
Product availability
As you shop, you will see one following designations next to each product:
In Stock - Inventory is available and may be purchased immediately
Out of Stock - Inventory is temporarily unavailable for purchase
Bear in mind that during checkout a product that you have in your cart could go out of stock. If quantities are low and you have saved a product in your cart another consumer may purchase that product. Placing an item in your cart does not guarantee that it will be in stock. You must complete the checkout process.
General Policies
Click here for our site terms of use.
Click here for our Terms and Conditions of sale
Recycling electrical waste and WEEE
Philips Online Shop is committed to minimize the disposal of Waste Electrical and Electronic Recycling unwanted electrical products is better for the environment. Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in electrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted. Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.
Waste Electrical and Electronic Equipment (WEEE)
From 1 July 2007, new government regulations called the Waste Electrical and Electronic Equipment (WEEE) Regulations came into force. The Waste Electrical and Electronic Equipment (WEEE) Regulations encourages people to arrange collection or recycling of old electrical products, rather than throwing them away Equipment (WEEE) in domestic waste, we encourage recycling, recovery and environmentally sound disposal. Philips Online Shop is a member of the Distributor Take-Back (DTS) scheme. By joining the Valpak scheme Philips Online Shop is contributing to the establishment of a network of Designated Collection Facilities (DCF) where consumers may dispose of their WEEE free of charge for recycling and treatment in an ecologically sound manner. This allows members of the public to deposit old electrical and electronic items at recycling sites across the US, free of charge. Philips Online Shop can ensure that WEEE is disposed of by customers in a way that optimizes its re-use and recycling. The recycling and treatment of WEEE itself is part of the producer's obligation under the WEEE Directive. As a consequence of our membership of the Valpak scheme Philips Online Shop will not accept returns of household WEEE itself and cannot accept WEEE returns for recycling, neither do we make arrangements for its collection. To find your nearest recycling sites contact your local public representative.
Contact us
Call the Online Shop
Questions about orders and delivery?
For all your questions regarding the Online Shop you can call Philips Online Shop Consumer Care: {0} we are available from [opening time] - [closing time]
E-mail the Online Shop
For all your questions regarding the Online Shop you can e-mail us on {0}.