Ultrasound probe repair & transducer maintenance

Ultrasound probe repair & transducer maintenance

 A complete ultrasound transducer probe maintenance, repair and exchange service¹

When a transducer stops working the impact is immediate and tangible—from care delivery and your patients’ experience to department workflow and financial implications. Multiplied by your entire portfolio of transducers and it quickly becomes a logistical challenge to ensure your ultrasound department stays up and running at all times.

 

With a complete transducer maintenance program in place, you can be sure that your operations run smoothly, your costs are managed and contained, providing continuity of care.

Philips Ultrasound Transducer Maintenance

A comprehensive program to keep you up and running

Original Manufacturer Repairs

We have extensive repair capabilities, so you are assured of a high quality repair by Philips factory trained engineers. We aim to repair at least 70% of defective transducers we receive so you can be a certain of a cost-effective solution.

 

Convenient loaners

Experience minimal down-time with our optional transducer loaner program that puts a replacement device in your hands the whilst your repair is being completed. 

Repair or replace options

Repairs are generally a fraction of the cost of a new transducer; when repair is not an option, we offer a cost-effective exchange option.

 

Quality assurance

Our transducer repair meets the high standards and proven quality you expect from Philips. Repairs are undertaken at our certified NSW Healthcare Repair Facility ensuring that your transducers are repaired using quality Philips approved parts and are tested to ensure they meet Philips factory standards. The CE marking stays intact and repairs are performed by Philips trained engineers in an ESD-controlled facility meeting IEC 60601 regulations. All repaired transducers come with a 6-month warranty on the repairs performed.

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Contact information

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By specifying your reason for contact we will be able to provide you with a better service.

We work with partners and distributors who may contact you about this Philips product on our behalf.

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Final CEE consent

One call does it all

One call

When a transducer needs repair, just call us and we can ship you a loaner as soon as the next day.2

We arrange pick-up or delivery to us of the defective transducer.

We conduct a fault analysis and give you a cost estimate to repair.

We deliver the repaired transducer or its replacement back to you in a secure suitcase, and you send the loaner back to us.

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The commitment behind the care


Clinical confidence

Maintaining your ultrasound transducers through our program allows you to focus on what really matters: delivering excellent care to your patients, conveniently and affordably. 


Operational convenience
One contact, one way of working, and one invoice process can unburden your biomedical, logistical, and administrative departments while clinical teams have uninterrupted access to the tools they need for patient care. Replacements to keep you up and running are just a phone call away.


Financial flexibility
Two program options give you the flexibility to choose what’s right for your organization. Our transactional model gives you the benefit of ongoing maintenance without committing to a contract, while our contract model provides a convenient way to optimize costs, simplify maintenance and maximize your total value of ownership.

Helping you manage expenses and optimize revenue

Transactional model

Contractual model

Invoicing

  • Quoted individually by each repair or exchange request

  • One annual invoice and fixed rate for a defined number of replacement transducers per year, either through repair or exchange

Analysis and transport

  • No charge for analysis and transport if you decide to repair or exchange the equipment

  • No charge for analysis and transport

Loaners

  • Includes loaners with additional charges

  • Includes loaners

Pricing structure

  • Variable costs

  • Predictable costs. 

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Our transducer repair and replacement program is designed to provide meaningful savings.

1. Available in selected countries only
2. Available to customers based in Australia & New Zealand.

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