Urgent Product Defect Correction in Australia (Recall for Product Correction in New Zealand)

Philips Sleep and Respiratory Care Devices – Australia and New Zealand

How to return your current device

February 1, 2023

It is very important for Philips to work with our patients to ensure the return of affected devices under our Product Correction in Australia and New Zealand. More information in relation to the correction is on the Philips website at: www.philips.com/src-update.

Please see below the instructions for returning your current device to Philips.

Do not return your current device until you have successfully setup your replacement device.

Please keep the following device components and accessories from your current device, you may need them to setup your replacement device (if applicable).

Learn more about setting up your replacement device

Please follow the “Accessory Cleaning and Inspection Instructions” provided and if you notice any black foam particles, please contact Philips.

Humidifier (if applicable)

SD Card (if applicable)

Tubing

Mask

Modem (if applicable)

Return Instructions for your current device

1

Disassemble your current device

Disconnect the power supply, power cord, tubing and mask (if applicable).
Disconnect humidifier (if applicable), please ensure the humidifier does not contain any water.
Disconnect battery (if applicable).
Disconnect modem and remove SD card (if applicable).
Please follow the “Accessory Cleaning and Inspection Instructions” provided and if you notice any black foam particles, please contact Philips.

Note: Keep your current SD card.

2

Return your current device to Philips

It is very important for Philips to work with our patients to ensure the return of affected devices under our Product Correction in Australia and New Zealand. More information in relation to the correction is on the Philips website at: www.philips.com/src-update.
The return shipment for your old device is pre-paid, so there is no charge to you.
If you are in New Zealand, please go to www.philips.com/src-update or click on this link for details on how to return your old device to Philips.

If you are in Australia, please follow the Australia Post return process to return your old device to Philips:

Go to: return.auspost.com.au/Philips
Input the serial number of your old device as the reference number and your email address.
Then input your personal details, including your address. Review and accept the terms and conditions. You can choose to print your own label or print in store.
Take your old device and your confirmation email from Australia Post to your nearest Australia Post location.
At the post office, Australia Post will provide you with packaging for your old device to be placed in.
Once you have packaged your old device, provide it to Australia Post for return to Philips.

Do not return your carry bag, mask, tubing, power supply and cord, humidifier, battery, modem or SD card (if applicable).

Return instructions (101.0KB)

Return instructions for New Zealand (87.0KB)

1800 830 517 in Australia (toll-free) or
+61 2 9151 0289 in New Zealand

Thank you for your cooperation in this effort.