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Being in a hospital can be frightening and upsetting, especially for children. They are in a strange place and do not know what to expect. This was the challenge that Astrid Lindgren Children’s Hospital in Stockholm, Sweden was facing. They were looking for a pediatric care environment to help lessen the stress of young patients and their families.
Philips installed a MRI suite introducing Ambient Experience as well as a KittenScanner, a small scale scanner, used to harness the child’s playfulness and reduce their fear. These solutions contribute to a positive pediatric experience for children, their parents and staff.
This is a good way to sit down withthem, and with the parents. You get a calmer patient; you get better contact with the patient. I can really see the difference."
Mrs. Johansson, Radiography Nurse
Astrid Lindgren Children’s Hospital
Philips deployed a dedicated team that worked with the hospital to plan and deliver the Ambient Experience. Working closely with the hospitals key stakeholders helped Philips to attain key insights.
Based on the information gathered from observations and interviews with patients, family, and staff, the Philips team helped create a comfortable, stress-reducing environment by integrating technology, spatial design, and workflow improvements.
The Philips team installed the Kitten Scanner (a small scale scanner) which is designed to reduce stress and playfully educate children about the scanning process. As the child scans a toy, a display tells how the scanner works on the figure and why the exam is needed. As children play with the Kitten Scanner, attention is focused on learning and having fun, positively impacting the pediatric experience as well as patient and parent satisfaction
Ambient Experience integrates architecture, design and enabling technologies, such as dynamic lighting, sound
Since the implementation of Ambient Experience, Astrid Lindgren Children’s Hospital has received positive feedback from patients, families and staff. Demand in the department has increased, due to positive word of mouth about the improved pediatric experience.
Patients feel more at ease and have a better understanding of the process. Parents agree that the environment is more pleasant and relaxing. Staff has expressed their appreciation for the new technology, preferring the Ambient Experience MRI suite to other MRI machines.
The Ambient Experience Solution has been so successful that other departments within the hospital are looking into how Ambient Experience can help them improve their patient and family centered care experience.
Werner Satter
General Manager Experience Solutions
Patrick Lerou
Director Business Development & Marketing EMEA
Performance Improvement
A collaborative approach to improving operational efficiency for increased patient satisfaction in a hospital department or across an enterprise.