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Enhancing patient and family centered care

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Strengthening patient care through Ambient Experience at Astrid Lindgren Children’s hospital

Being in a hospital can be frightening and upsetting, especially for children. They are in a strange place and do not know what to expect. This was the challenge that Astrid Lindgren Children’s Hospital in Stockholm, Sweden was facing. They were looking for a pediatric care environment to help lessen the stress of young patients and their families.

Philips installed a MRI suite introducing Ambient Experience as well as a KittenScanner, a small scale scanner, used to harness the child’s playfulness and reduce their fear. These solutions contribute to a positive pediatric experience for children, their parents and staff.

This is a good way to sit down with them, and with the parents. You get a calmer patient; you get better contact with the patient. I can really see the difference."

Mrs. Johansson, Radiography Nurse

Astrid Lindgren Children’s Hospital

Our Approach

Philips deployed a dedicated team that worked with the hospital to plan and deliver the Ambient Experience. Working closely with the hospitals key stakeholders helped Philips to attain key insights.

Based on the information gathered from observations and interviews with patients, family, and staff, the Philips team helped create a comfortable, stress-reducing environment by integrating technology, spatial design, and workflow improvements.

Purposefully Designed Healthcare Environment

KittenScanner

The Philips team installed the Kitten Scanner (a small scale scanner) which is designed to reduce stress and playfully educate children about the scanning process. As the child scans a toy, a display tells how the scanner works on the figure and why the exam is needed. As children play with the Kitten Scanner, attention is focused on learning and having fun, positively impacting the pediatric experience as well as patient and parent satisfaction

Ambient Experience MRI Suite

Ambient Experience integrates architecture, design and enabling technologies, such as dynamic lighting, sound and projections. Before the scan takes place the patient can select a room theme with corresponding sound, personalizing the imaging environment and providing a pleasant distraction for the upcoming examination. This creates a relaxing atmosphere, fostering an improved patient and family centered care environment.

Results

Since the implementation of Ambient Experience, Astrid Lindgren Children’s Hospital has received positive feedback from patients, families and staff. Demand in the department has increased, due to positive word of mouth about the improved pediatric experience.

Patients feel more at ease and have a better understanding of the process. Parents agree that the environment is more pleasant and relaxing. Staff has expressed their appreciation for the new technology, preferring the Ambient Experience MRI suite to other MRI machines.

The Ambient Experience Solution has been so successful that other departments within the hospital are looking into how Ambient Experience can help them improve their patient and family centered care experience.

Download case study (PDF)

Meet our team

Werner Satter

General Manager Experience Solutions

Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.

Patrick Lerou

Director Business Development & Marketing EMEA

In his role Patrick and team provide strategic advice and implementable solutions to healthcare organizations that improve patient and staff experience. Working across EMEA has given him broad cultural knowledge and particular insight of patient and staff challenges. The common thread in his career for him is to put people on the front line at the center of decision making.

Recent success

Customer story

Patient experience firmly at the center of its ethics
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Customer story

Improving the psychatric care environment
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Related practice area

Performance Improvement

A collaborative approach to improving operational efficiency for increased patient satisfaction in a hospital department or across an enterprise.

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