Healthcare consulting

Assessing throughput to identify process improvements

Need more information on Healthcare consulting?
We will contact you as soon as possible.

Contact information

* This field is mandatory

Contact details


Company details


Pinpointing opportunities for quality and performance improvement

Augusta University Health (AU Health) was looking for a way to improve performance and optimize workflow. They requested patient throughput assessments and a staffing review to achieve their goals.

The Philips consultants analyzed key areas including ambulatory access, bed management, care facilitation, cardiac Cath/EP/GI labs, emergency department, perioperative services, and professional services. The goal was to optimize patient throughput across the enterprise.

Seventy (70) recommendations were developed and reviewed with senior management. The team collaborated to agree upon the following projects:


  • Remodel of the care facilitation department
  • Bed management implementation and future-state process design
  • Reducing variations in perioperative practice/supplies
  • Increasing ambulatory access through scheduling optimization

Our Approach


The Philips team performed a comprehensive analysis of the current organizational structure and suggested methods of improvement. Processes included:


  • Completing patient throughput assessments
  • Conducting research and reviewing data analytics
  • Performing a comprehensive staffing review
  • Identifying workforce optimization opportunities


These efforts paired with research and data analytics provided data-driven decision support. Several program initiatives with action plans were agreed upon in a review session with AU Health leadership.

Workforce optimization opportunities were identified to enable enhanced labor efficiency with predictable resource planning and improved staff productivity and satisfaction.

bed management data analysis demand for bed

Analysis of bed demand at AU Health suggests improved management opportunities and future-state process design.

emergency department data analysis

Potential financial impact by decreasing walkouts is evident in this analysis of AU Health’s emergency department.


The above images are to depict analysis options, not to share project data.




Seventy (70) recommendations were reviewed in a facilitated workshop.

Program priorities acknowledged by AU Health leadership for critical performance improvement in healthcare included*:


  • Remodel of care facilitation department
  • Bed management implementation and future-state process design
  • Reducing variations in perioperative practice/supplies
  • Increasing ambulatory access through scheduling optimization


*Please note, not all of these projects have been completed.

* Results from case studies are not predictive of results in other cases. Results in other cases may vary.

AUH Logo

Meet our team

Mel Allen

Mel Allen, JD, MBA, FACHE

Principal and Practice Operations Lead

Mel brings decades of experience in healthcare management with expertise in radiology, cardiology, oncology, hospital performance improvement, and health law. He helps clients improve operational performance and enhance the patient experience.

You are about to visit a Philips global content page

Shyma Adams

Shyma Adams


Shyma supports the delivery of strategic consulting services using her expertise in healthcare performance improvement, project management, and data analytics. She has helped create and implement unique solutions for complex health systems.

You are about to visit a Philips global content page


Recent success

You are about to visit a Philips global content page


You are about to visit a Philips global content page


Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.

You are entering a Philips Healthcare Australia website
Please select the checkbox

The information on this site is not intended for consumers. The information is directed exclusively to health professionals, health practitioners, persons who are purchasing officers in hospitals, and persons who are engaged in the business of wholesaling therapeutic goods (as per s42AA of the Therapeutic Goods Act 1989 (Cth), and s6 of the Therapeutic Goods (Therapeutic Goods Advertising Code) Instrument 2021).

By clicking “Continue” you are indicating that you are one of the intended audiences. Click cancel to be redirected to the Philips website.