Although we try to minimize the impact to our users, the implementation of a new IT platform and adherence to business standards does mean that new terminology is being introduced (good examples are the customer-facing documents like the CSRs (Customer Service Receipts) that have a new look and feel and have different terminology as well).

 

The list below provides insights on these

Previous Portal

New Portal

Asset

Installed Product

Corrective Maintenance

Incident

Previous Portal

Predictive / Preventative Maintenance

Contract Line Item

Contract

Contract

Contract Header

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