Customer story
Consolidating two community hospitals into one healthcare campus

Consolidating two community hospitals into one healthcare campus

The design incorporates 201 single-bed rooms compared to 90 in the architect’s plans with a cost per square foot 20% lower than the original design.

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Customer story
Spatial design of an emergency department

Spatial design of an emergency department

Spatial design review of an ED leads to a new design with better access to daylight and reduced walking distance for staff.

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Customer story
Patient satisfaction increased to 100%

Patient satisfaction increased to 100%

Philips and Broward Health worked together to understand the clinical, functional and emotional needs of cancer patients. We delivered process and optimization recommendations, and a complete spatial redesign.

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Customer story
Patient volume increased with 23%

Patient volume increased with 23%

By helping to design a new pediatric emergency department, Philips Consulting helped to increase patient volume at Florida Hospital for children.

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Customer story
NPS scores doubled to 84%

NPS scores doubled to 84%

Philips strategic healthcare consulting helped transform the quality of care delivery at GenesisCare, Australia.

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Customer story
Net Promoter Score of 78 at children's hospital Cardiff

Net Promoter Score of 78 at children's hospital Cardiff

The new pediatric radiology department at Noah’s Ark Children’s Hospital for Wales improved the patient and staff experience with Ambient Experience, resulting in high net promoter score

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Establishing patient-centered care

Establishing patient-centered care

Werner Satter describes a 4-step philosophy on how to achieve patient-centered care.

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Customer story
People-centered care for proton therapy patients

People-centered care for proton therapy patients

How MedAustron Ion Beam Center and Philips Healthcare Experience Solutions collaborated in approving the oncology patient experience.

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