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    Shipping and Delivery

    Order Status

    Has my order been shipped?
    You will receive a shipping confirmation email once your order is processed for shipping. There will be a link in the email which you can use to track the shipping status of your order.

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    How do I get my tracking number?
    If you require further assistance with your enquiry you can contact Philips Consumer Care at www.philips.com.au/c-w/consumer-support/support-contact-page

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    Delivery Address

    Can I change my shipping address or shipment methods after submitting the order?

    Unfortunately, you cannot change your shipping address after your order has been submitted.


    The order is immediately sent for fulfillment and can no longer be changed in our system.

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    Delivery Methods

    What are the delivery methods, cost and estimated time?
    You aim to deliver your in stock order within 2 - 7 days from order placement depending on your location.

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    Additional information for shipping

    The shipping service we provide:

    • Is fully insured and secure.
    • Order receipt must be signed by the receiver.
    • Unpacking and product installation not included.
    • Taking back and recycling of old product not included.


    Delivery costs are clearly indicated in the shopping basket before you proceed to checkout to complete your order. Add selected products to your shopping basket. You can also see delivery costs, after placing your order, in the Order confirmation e-mail and on "view order history" section of My Account page after logging in.

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    Delivery Limitations

    Are there any delivery limitations?
    We only delivery within Australia. We do not deliver to PO Boxes.

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    Order Status

    When will my order be dispatched?
    Orders placed before 1pm Mon to Fri, will be dispatched on the same day. Delivery times will vary across Australia and we will provide progress updates of your order.

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